Site Manager - Law Office

Canon Business Process Services; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Training & development

Job summary

Canon Business Process Services in New York City seeks a Site Manager to lead a team delivering mail, office services, hospitality and print support for a large law firm.

The role requires strong leadership, proactive problem solving and the ability to manage budgets, resources and performance metrics to meet client expectations daily.

You will liaise with clients and internal teams to ensure exceptional service and compliance with company policies.

Qualifications

• 4+ years supervisory experience in a law firm setting.
• Strong leadership and team collaboration.
• Excellent client service and communication skills.
• Ability to manage budgets and staffing.

Responsibilities

• Oversee all site services including mail, office services, hospitality and copy/print.
• Lead staff, hire, train, and evaluate performance.
• Manage budgets, resources, and forecasting tools.
• Produce status and productivity reports.
• Liaise with client and CBPS operations.

Skills

Supervisory experience

Law firm experience

Team leadership

Budget management

Education

Bachelor's degree or equivalent

Job description

Canon has an opening for an Site Manager to support a large law firm based in New York City. This individual will have a “roll-up-your-sleeves” mentality as the firm manages large cases, which produces a high work volume.

The successful individual will lead a team comprised of supporting mail, office services, hospitality and copy and print services.

The candidate hired for this role:

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• 4 year college degree OR comparable work experience
• 4+ years supervisory exp. as a manager in a law firm professional business setting
• Strong team approach to business ethics
• Must have excellent follow through skills
• Prior experience supporting a law-firm operation in a management capacity

PHYSICAL DEMANDS

• Lifting and/or moving of up to 50 lbs.

What We Offer:

• Comprehensive training and development programs that prepare employees to advance from within.