Client Servicing Manager

BCforward; California (MD); On-site; USD 48,000 - 54,000; Full time

Job summary

TSRTSR is seeking a Client Servicing Manager to join the team in Los Angeles, CA. The role focuses on client delivery operations, asset management, and cross-functional coordination to ensure timely delivery and clear client communication.

The ideal candidate will have strong experience in client servicing, content management, and the ability to execute delivery commitments accurately. 5+ years in media servicing is preferred. This is a 5-month contract with potential extension.

Qualifications

• Proficiency with Microsoft Office and common business software.
• Experience with order management or similar supply chain systems.
• Experience with Salesforce or similar CRM platforms is a plus.
• Strong time management, planning, and organizational skills.
• Excellent oral and written communication skills.
• Ability to work independently and with attention to detail.
• Minimum 5 years of relevant experience in television, film, or media servicing or material operations.

Responsibilities

• Serve as the single point of contact for assigned clients, managing requirements, delivery schedules, status tracking, and proactive issue resolution.
• Oversee end-to-end asset management and delivery, including researching content availability, issuing purchase orders, preparing material orders, curing delivery rejections, and coordinating with internal teams for accurate delivery.
• Coordinate with sales, marketing, and servicing partners to fulfill deal obligations on schedule.
• Create status reports, lead weekly status meetings, and report servicing metrics to stakeholders.
• Attend on-site meetings with clients and business stakeholders during US business hours and maintain consistent availability.

Skills

Microsoft Office

Order management systems

CRM platforms

Time management

Oral and written communication

Independence

5+ years experience in TV/film/media

Tools

Salesforce

Job description

Job Title: Client Servicing Manager

Location: Onsite - Los Angeles, CA

Duration: 5 months + potential to extend

Pay Range: $35/hr -$39/hr (W2)

About TSRTSR

TSRTSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond.In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants.

Job Description

We are seeking a Client Servicing Manager to join our dynamic team. The ideal candidate will have strong experience in client delivery operations, content and asset management, and cross-functional coordination and a proven ability to execute delivery commitments accurately and on time while maintaining clear client communication.

Responsibilities

• Serve as the single point of contact for assigned clients, managing requirements, delivery schedules, status tracking, and proactive issue resolution.
• Oversee end-to-end asset management and delivery, including researching content availability, issuing purchase orders, preparing material orders, curing delivery rejections, and coordinating with internal teams to ensure accurate delivery.
• Coordinate with sales, marketing, and servicing partners to fulfill deal obligations on schedule.
• Create status reports, lead weekly status meetings, and report servicing metrics regularly to stakeholders.
• Attend on-site meetings with clients and business stakeholders during US business hours and maintain consistent availability.

Required Skills & Qualifications

• Proficiency with Microsoft Office and common business software applications.
• Experience with order management or comparable supply chain management systems.
• Experience with Salesforce or similar CRM platforms is a plus.
• Strong time management, planning, and organizational skills with the ability to prioritize and act with urgency.
• Excellent oral and written communication skills.
• Ability to work independently and efficiently with attention to detail.
• Minimum 5 years of relevant experience in television, film, or media servicing or material operations.

Preferred Skills

• Background in revenue recognition support or delivery accuracy governance.
• Experience collaborating with cross-functional stakeholders across sales, marketing, and operations.

Why TSR?

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.