Client Services Team - Rye Brook & Greenwich

SLT (Strengthen - Lengthen - Tone); Village of Rye Brook (NY); On-site; USD 22,041 - 33,062; Part time

Job summary

SLT is seeking a friendly Client Services Team member for our Rye Brook, NY studio. You will greet clients, provide excellent hospitality, share class details, and deliver Megaformer demos to new clients to ensure a welcoming first experience.

You will also assist instructors, support studio operations, and maintain Mariana Tek proficiency while keeping the space organized. This is a part-time, non-exempt role with flexible shifts.

Qualifications

• Mariana Tek software experience a plus.
• Leadership experience a plus.
• Superior customer service skills required.
• Excellent interpersonal skills and service orientation.
• Highly organized and able to work independently or in a team.
• Clear communication with team, clients and management.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet and engage clients in a positive and friendly manner.
• Provide top-tier client service and hospitality to all clients and prospects.
• Share pricing and class information with prospective clients.
• Deliver Megaformer demos to new clients.
• Complete studio tours with new clients.
• Support SLT instructors to ensure smooth check-in and class experience.
• Maintain knowledge of Mariana Tek system.
• Assist management with day-to-day studio operations.
• Respond promptly to studio emails; inform Studio Manager as needed.
• Understand SLT product knowledge, policies and procedures for retail.
• Assist with basic Megaformer machine maintenance.
• Keep studio clean and organized between classes for optimal SLT experience.
• Assist with end-of-month retail inventory.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed.

Skills

Customer service

Interpersonal skills

Organization

Communication

Independent work

Leadership

Mariana Tek

Tools

Mariana Tek

Job description

CLIENT SERVICES TEAM – Rye Brook, NY

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

Key Responsibilities

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Ensure complete knowledge of Mariana Tek system
• Assist Management with day-to-day operations of the studio
• Ensure prompt response to studio emails; notify Studio Manager if needed
• Understand SLT product knowledge, policies and procedures for retail operations
• Complete basic Megaformer machine maintenance
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Assist in retail inventory at the end of the month
• Complete opening and/or closing checklists
• Perform other studio duties as needed

Qualifications

• Mariana Tek software experience a plus
• Leadership experience a plus
• Must have superior customer service skills
• Must have excellent interpersonal skills and a service-oriented outlook
• Must be highly organized
• Ability to work independently as well as on a team
• Should have a strong ability to communicate clearly with team members, clients and senior management
• Must be able to move and/or lift heavy items, up to 50 lbs.

Work Requirements

• Must be available to work:
  • Minimum of three shifts per week; minimum 4 hours each
  • Ability to work flexible hours; early morning/late night/ weekends
  • Some holidays (open year-round)

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.