Client Services Team - W14

SLT Group; New York (NY); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Free drop-in classes at SLT locations

Partnerships with NYC studios

Wellness services discounts

Job summary

SLT is seeking motivated, welcoming individuals to join the W14 team as part-time, non-exempt staff. You will greet clients, provide exceptional service, share class information, and help ensure a seamless studio experience across front-desk and operations.

Responsibilities include running demos, tours, maintaining studio cleanliness, assisting with inventory, and supporting management with daily tasks. Ability to lift up to 50 lbs is required and Mariana Tek experience is a plus.

Qualifications

• Superb customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Clear and effective communication with clients, teammates and management.
• Ability to work independently and as part of a team.
• Willingness to assist with day-to-day studio operations and maintenance.
• Capable of lifting up to 50 lbs.

Responsibilities

• Greet and engage clients in a positive and friendly manner.
• Provide high-level client/customer service and hospitality.
• Share pricing and class information with prospective clients.
• Deliver Megaformer machine demos to new clients.
• Complete studio tours with new clients.
• Support instructors to ensure smooth class experience and client check-in.
• Maintain knowledge of Mariana Tek system.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Independence

Clear instruction

Heavy lifting

Tools

Mariana Tek

Job description

Reports To: W14 Area Manager

Employment Status: Part Time/Non-Exempt

Location: SLT W14

SLT is looking for people who are motivated, welcoming, and passionate about fitness to join our W14 team. Do you love fitness, community, and results? Then we want you to become a part of our growing SLTeam!

KEY RESPONSIBILITIES

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Ensure complete knowledge of Mariana Tek system
• Assist Management with day-to-day operations of the studio
• Ensure prompt response to studio emails; notify Studio Manager if needed
• Understand SLT product knowledge, policies and procedures for retail operations
• Complete basic Megaformer machine maintenance
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Assist in retail inventory at the end of the month
• Complete opening and/or closing checklists
• Perform other studio duties as needed

QUALIFICATIONS

• Mariana Tek software experience a plus
• Leadership experience a plus
• Must have superior customer service skills
• Must have excellent interpersonal skills and a service-oriented outlook
• Must be highly organized
• Ability to work independently as well as on a team
• Should have a strong ability to communicate clearly with team members, clients and senior management
• Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

• Must be available to work:
  • Minimum of two shifts per week; minimum 4 hours each
  • Ability to work flexible hours; early morning/late night/weekends
  • Some holidays (open year-round)
    
• Please indicate your week over week availability as specifically as possible in the questions attached

PERKS

• Free drop-in classes at any SLT location
• Drop in partnerships at various fitness studios around NYC
• Discounts on wellness services in NYC
• Retail Discount

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.