Client Services Team - Hamptons

SLT Group; Town of East Hampton (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

SLT Group in East Hampton/Southampton is seeking a Part-Time, non-exempt Studio Associate to greet clients, share class information, and support instructors. You will help manage check-ins, tours, retail knowledge, and daily studio operations to ensure the best client experience.

Applicants should have strong customer service, be highly organized, and able to lift up to 50 lbs. The role requires flexibility for early mornings and weekends and a willingness to participate in a fast-paced team

Qualifications

• Mariana Tek software experience a plus.
• Leadership experience a plus.
• Superior customer service skills.
• Excellent interpersonal skills and service-oriented outlook.
• Highly organized.
• Ability to work independently as well as on a team.
• Strong ability to communicate clearly with team members, clients and senior management.
• Must be able to move and/or lift heavy items, up to 50 lbs.

Responsibilities

• Greet and engage clients in a positive and friendly manner.
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients.
• Share pricing and class information with prospective clients.
• Deliver Megaformer machine demos to new clients.
• Complete studio tours with new clients.
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience.
• Ensure complete knowledge of Mariana Tek system.
• Assist Management with day-to-day operations of the studio.
• Ensure prompt response to studio emails; notify Studio Manager if needed.
• Understand SLT product knowledge, policies and procedures for retail operations.
• Complete opening and/or closing checklists.
• Complete basic Megaformer machine maintenance.
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience.
• Assist in retail inventory at the end of the month.

Skills

Superior customer service

Interpersonal skills

Highly organized

Clear communication

Lift up to 50 lbs

Teamwork / independence

Job description

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

Locations in East Hampton and Southampton

KEY RESPONSIBILITIES

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Ensure complete knowledge of Mariana Tek system
• Assist Management with day-to-day operations of the studio
• Ensure prompt response to studio emails; notify Studio Manager if needed
• Understand SLT product knowledge, policies and procedures for retail operations
• Complete basic Megaformer machine maintenance
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Assist in retail inventory at the end of the month
• Complete opening and/or closing checklists
• Perform other studio duties as needed

QUALIFICATIONS

• Mariana Tek software experience a plus
• Leadership experience a plus
• Must have superior customer service skills
• Must have excellent interpersonal skills and a service-oriented outlook
• Must be highly organized
• Ability to work independently as well as on a team
• Should have a strong ability to communicate clearly with team members, clients and senior management
• Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

• Must be available to work:
  • Minimum of one shift per week
  • Ability to work flexible hours; early morning/weekends
    
• Must have own transportation and housing

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.