Client Services Team - Upper East Side

SLT Group; New York (NY); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Free drop-in classes

Retail discounts

Part-time schedule

Job summary

SLT Group on the Upper East Side is seeking a part-time, non-exempt Studio Associate to greet clients, provide top-tier service, and support instructors. Responsibilities include tours, demos, class information sharing, and maintaining studio operations.

The role requires strong communication, organization, and the ability to lift up to 50 lbs. You will work closely with the SLT team to ensure a seamless client experience and accurate studio procedures.

Qualifications

• Mariana Tek software experience a plus.
• Leadership experience a plus.
• Superior customer service skills.
• Excellent interpersonal skills and a service-oriented outlook.
• Highly organized.
• Ability to work independently as well as on a team.
• Strong ability to communicate clearly with team members, clients and senior management.
• Must be able to move and/or lift heavy items, up to 50 lbs.

Responsibilities

• Greet and engage clients in a positive and friendly manner.
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients.
• Share pricing and class information with prospective clients.
• Deliver Megaformer machine demos to new clients.
• Complete studio tours with new clients.
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience.
• Ensure complete knowledge of Mariana Tek system.
• Assist Management with day-to-day operations of the studio; respond to emails and notify Studio Manager as needed.
• Understand SLT product knowledge, policies and procedures for retail operations.
• Complete basic Megaformer machine maintenance.
• Maintain studio cleanliness and organization between classes.
• Assist in retail inventory at the end of the month.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed

Skills

Customer service

Interpersonal skills

Organized

Teamwork

Communication

Tools

Mariana Tek

Job description

Reports To: UES Area Manager

Employment Status: Part Time/Non-Exempt

Location: SLT E67 & E87

SLT is looking for people who are motivated, welcoming, and passionate about fitness to join our Upper East Side team. Do you love fitness, community, and results? Then we want you to become a part of our growing SLTeam!

KEY RESPONSIBILITIES

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Ensure complete knowledge of Mariana Tek system
• Assist Management with day-to-day operations of the studioEnsure prompt response to studio emails; notify Studio Manager if needed
• Understand SLT product knowledge, policies and procedures for retail operations
• Complete basic Megaformer machine maintenance
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Assist in retail inventory at the end of the month
• Complete opening and/or closing checklists
• Perform other studio duties as needed

QUALIFICATIONS

• Mariana Tek software experience a plus
• Leadership experience a plus
• Must have superior customer service skills
• Must have excellent interpersonal skills and a service-oriented outlook
• Must be highly organized
• Ability to work independently as well as on a team
• Should have a strong ability to communicate clearly with team members, clients and senior management
• Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

• Must be available to work:
  • Minimum of two shifts per week; minimum 4 hours each
  • Ability to work flexible hours; early morning/late night/weekends
  • Some holidays (open year-round)
• Please indicate your week over week availability as specifically as possible in the questions attached

PERKS

• Free drop-in classes at any SLT location
• Drop in partnerships at various fitness studios around NYC
• Discounts on wellness services in NYC
• Retail Discount

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.