Client Services Team - Hudson Yards

SLT Group; New York (NY); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Free drop-in classes at any SLT

Drop in partnerships at NYC fitnessst

Discounts on wellness services in NYC

Retail Discount

Job summary

SLT Hudson Yards is looking for motivated, friendly staff to join our brand new studio team. You will greet clients, provide exceptional hospitality, share class information, and drive new client conversions.

Support instructors and manage studio operations, from check-ins to basic machine maintenance and inventory. This part-time, non-exempt role offers flexible shifts in a dynamic fitness environment.

Qualifications

• Must have superior customer service skills.
• Excellent interpersonal skills and a service-oriented outlook.
• Must be highly organized.
• Ability to work independently as well as on a team.
• Strong ability to communicate clearly with team members, clients and senior management.
• Must be able to move and/or lift heavy items, up to 50 lbs.

Responsibilities

• Greet and engage clients in a positive and friendly manner.
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients.
• Share pricing and class information with prospective clients.
• Drive new client conversion by following SLT's In Studio Sales Strategy Protocols.
• Deliver Megaformer machine demos to new clients.
• Complete studio tours with new clients.
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience.
• Ensure complete knowledge of Mariana Tek system.
• Assist Management with day-to-day operations of the studio.
• Ensure prompt response to studio emails; notify Studio Manager if needed.
• Understand SLT product knowledge, policies and procedures for retail operations.
• Complete basic Megaformer machine maintenance.
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience.
• Assist in retail inventory at the end of the month.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed.

Skills

Customer service

Leadership

Interpersonal skills

Organization

Communication

Teamwork

Flexibility

Tools

Mariana Tek

Job description

Reports To: Hudson Yards Area Manager

Employment Status: Part Time/Non-Exempt

Location: SLT Hudson Yards

SLT is looking for people who are motivated, welcoming, and passionate about fitness to join our BRAND NEW HUDSON YARDS STUDIO. Do you love fitness, community, and results? Then we want you to become a part of our growing SLTeam!

KEY RESPONSIBILITIES

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Drive new client conversion by following SLT's In Studio Sales Strategy Protocols
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Ensure complete knowledge of Mariana Tek system
• Assist Management with day-to-day operations of the studio
• Ensure prompt response to studio emails; notify Studio Manager if needed
• Understand SLT product knowledge, policies and procedures for retail operations
• Complete basic Megaformer machine maintenance
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Assist in retail inventory at the end of the month
• Complete opening and/or closing checklists
• Perform other studio duties as needed

QUALIFICATIONS

• Mariana Tek software experience a plus
• Leadership experience a plus
• Must have superior customer service skills
• Must have excellent interpersonal skills and a service-oriented outlook
• Must be highly organized
• Ability to work independently as well as on a team
• Should have a strong ability to communicate clearly with team members, clients and senior management
• Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

• Must be available to work:
  • Minimum of two shifts per week; minimum 4 hours each
  • Ability to work flexible hours; early morning/late night/weekends
  • Some holidays (open year-round)
    
• Please indicate your week over week availability as specifically as possible in the questions attached

PERKS

• Free drop-in classes at any SLT location
• Drop in partnerships at various fitness studios around NYC
• Discounts on wellness services in NYC
• Retail Discount

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.