Client Services Team - Rockville

SLT Group; Rockville (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

SLT Group is seeking a part-time Client Services Team member in Rockville, MD. You will greet clients, share pricing and class info, and deliver Megaformer demos while supporting instructors to create a seamless class experience.

Responsibilities include studio tours, ensuring knowledge of Mariana Tek, assisting with daily operations and responding to emails, with a focus on exceptional customer service and organization.

Qualifications

• Mariana Tek software experience is a plus.
• Strong customer service and interpersonal skills.
• Highly organized and able to work independently and as part of a team.
• Clear communication with team, clients and senior management.
• Ability to move and lift up to 50 lbs.

Responsibilities

• Greet and engage clients in a positive and friendly manner.
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients.
• Share pricing and class information with prospective clients.
• Deliver Megaformer machine demos to new clients.
• Complete studio tours with new clients.
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience.
• Ensure complete knowledge of Mariana Tek system.
• Assist Management with day-to-day operations of the studio.
• Ensure prompt response to studio emails; notify Studio Manager if needed.
• Understand SLT product knowledge, policies and procedures for retail operations.
• Complete basic Megaformer machine maintenance.
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience.
• Assist in retail inventory at the end of the month.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed.

Skills

Leadership

Customer service

Interpersonal skills

Organized

Communication

Independent work

Teamwork

Heavy lifting

Tools

Mariana Tek

Job description

CLIENT SERVICES TEAM – Rockville, MD

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

KEY RESPONSIBILITIES

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Ensure complete knowledge of Mariana Tek system
• Assist Management with day-to-day operations of the studio
• Ensure prompt response to studio emails; notify Studio Manager if needed
• Understand SLT product knowledge, policies and procedures for retail operations
• Complete basic Megaformer machine maintenance
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Assist in retail inventory at the end of the month
• Complete opening and/or closing checklists
• Perform other studio duties as needed

QUALIFICATIONS

• Mariana Tek software experience a plus
• Leadership experience a plus
• Must have superior customer service skills
• Must have excellent interpersonal skills and a service-oriented outlook
• Must be highly organized
• Ability to work independently as well as on a team
• Should have a strong ability to communicate clearly with team members, clients and senior management
• Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

• Must be available to work:
  • Minimum of two shifts per week; minimum 4 hours each
  • Ability to work flexible hours; early morning/late night/ weekends
  • Some holidays (open year-round)

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.