Client Services Team - Hoboken

SLT (Strengthen - Lengthen - Tone); Hoboken (NJ); On-site; USD 27,552 - 34,440; Part time

Job summary

SLT (Strengthen - Lengthen - Tone) in Hoboken is hiring for a part-time position in their Client Services Team. This role involves providing exceptional client/customer service, assisting with studio operations, and conducting machine demos.

The ideal candidate should possess strong customer service and organizational skills, be able to work flexible hours, and effectively engage with clients. Experience with Mariana Tek software is a plus. SLT promotes a diverse work environment.

Qualifications

• Must have superior customer service skills.
• Must have excellent interpersonal skills.
• Must be highly organized.
• Ability to work independently and as part of a team.
• Must be able to lift heavy items, up to 50 lbs.

Responsibilities

• Greet and engage clients in a positive manner.
• Provide high-level customer service.
• Share pricing and class information.
• Deliver Megaformer machine demos.
• Assist in retail inventory management.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Communication skills

Leadership experience

Mariana Tek software

Job description

CLIENT SERVICES TEAM – Hoboken

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

Key Responsibilities

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Ensure complete knowledge of Mariana Tek system
• Assist Management with day-to-day operations of the studio
• Ensure prompt response to studio emails; notify Studio Manager if needed
• Understand SLT product knowledge, policies and procedures for retail operations
• Complete basic Megaformer machine maintenance
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Assist in retail inventory at the end of the month
• Complete opening and/or closing checklists
• Perform other studio duties as needed

Qualifications

• Mariana Tek software experience a plus
• Leadership experience a plus
• Must have superior customer service skills
• Must have excellent interpersonal skills and a service-oriented outlook
• Must be highly organized
• Ability to work independently as well as on a team
• Should have a strong ability to communicate clearly with team members, clients and senior management
• Must be able to move and/or lift heavy items, up to 50 lbs.

Work Requirements

• Must be available to work:
• Minimum of three shifts per week; minimum 4 hours each
• Ability to work flexible hours; early morning/late night/ weekends
• Some holidays (open year-round)

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.