Client Services Specialist – Training Center Ops

CAE Inc; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K & ESPP

Job summary

CAE is seeking a Customer Service/Support Representative I at the Lake Nona training center in Florida. You will be the primary client contact, greeting and checking in attendees, addressing inquiries, coordinating logistics, and supporting executives during events.

The role requires high school diploma, strong communication, organization, proficiency with Outlook, Teams, and Excel, and the ability to work weekends in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, or admin support.
• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Proficiency with Microsoft Office (Outlook, Teams, Excel).
• Ability to handle confidential information with integrity.
• Notary Public designation is a plus.

Responsibilities

• Serve as the main client contact for inquiries and service requests.
• Greet and check in clients at the training center.
• Support executives during training events and coordinate logistics.
• Prepare pre-training outreach and assist with issue resolution.
• Ensure classrooms are set up with required materials.
• Deliver hospitality items, schedules, and badges to clients and partners.
• Maintain inventory and organize meetings using Outlook and related tools.
• Generate shipping labels and arrange shipments as needed.
• Act as liaison between clients and internal departments.

Skills

Customer service

Hospitality

Administrative support

Communication

Organizational skills

Not handling confidential information

Education

High school diploma or equivalent

Associate degree

Tools

Outlook

Teams

Excel

Job description

CAE is seeking a Customer Service/Support Representative I at the Lake Nona training center in Florida. You will be the primary client contact, greeting and checking in attendees, addressing inquiries, coordinating logistics, and supporting executives during events.

The role requires high school diploma, strong communication, organization, proficiency with Outlook, Teams, and Excel, and the ability to work weekends in a fast-paced environment.