Customer Service/Support Representative I

CAE Inc; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K & ESPP

Job summary

CAE is seeking a Customer Service/Support Representative I at the Lake Nona training center in Florida. You will be the primary client contact, greeting and checking in attendees, addressing inquiries, coordinating logistics, and supporting executives during events.

The role requires high school diploma, strong communication, organization, proficiency with Outlook, Teams, and Excel, and the ability to work weekends in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, or admin support.
• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Proficiency with Microsoft Office (Outlook, Teams, Excel).
• Ability to handle confidential information with integrity.
• Notary Public designation is a plus.

Responsibilities

• Serve as the main client contact for inquiries and service requests.
• Greet and check in clients at the training center.
• Support executives during training events and coordinate logistics.
• Prepare pre-training outreach and assist with issue resolution.
• Ensure classrooms are set up with required materials.
• Deliver hospitality items, schedules, and badges to clients and partners.
• Maintain inventory and organize meetings using Outlook and related tools.
• Generate shipping labels and arrange shipments as needed.
• Act as liaison between clients and internal departments.

Skills

Customer service

Hospitality

Administrative support

Communication

Organizational skills

Not handling confidential information

Education

High school diploma or equivalent

Associate degree

Tools

Outlook

Teams

Excel

Job description

## Customer Service/Support Representative IApply: Lake Nona, FL, USA: Full time: Posted Today: 123142**About CAE** CAE is a global leader in training for the civil aviation, defense, and security markets. Backed by a strong commitment to safety, innovation, and customer success, CAE provides advanced training solutions that help prepare customers to perform complex tasks in critical environments. With operations around the world, CAE fosters a collaborative and inclusive workplace where employees contribute to meaningful outcomes.**Description:**The Client Services Representative (CSR) serves as the primary point of contact for client-facing service requests within the training center. This role focuses on delivering a high-quality customer experience through in-person, phone, and email interactions, while coordinating operational and administrative activities.* Serve as the main point of contact for client inquiries and service requests* Greet and check in clients at the training center* Provide support to clients, including executive-level stakeholders, during training events* Conduct pre-training outreach to clients* Troubleshoot issues and coordinate appropriate solutions* Ensure classrooms are properly set up with required materials* Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels)* Maintain inventory of training and classroom materials* Create purchase requisitions and coordinate ordering of center supplies* Organize meetings and manage scheduling using Outlook and related tools* Generate shipping labels and coordinate shipments (e.g., FedEx)* Act as liaison between clients and internal departments* Maintain a professional demeanor and appearance in all interactions* Obtain Notary Public designation and adhere to applicable requirements* Support a 24/7 training environment with a variable schedule, including weekends**Work Schedule:** Fulltime, onsite## ## **Minimum Qualifications*** High school diploma or equivalent* Experience in customer service, hospitality, or administrative support* Ability to communicate effectively verbally and in writing* Strong organizational skills and attention to detail* Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel* Ability to learn new software systems and tools quickly* Ability to handle sensitive information with confidentiality and integrity* Ability to build and maintain professional relationships with internal and external stakeholders* Ability to perform in a fast-paced, client-facing environment* Willingness and ability to work weekends and a variable schedule* Ability to meet physical requirements, including:Lifting up to 50 lbs. or lessStanding, stooping, or squatting as neededClimbing stairs and step laddersWorking in confined spacesExtended periods of phone use## **Preferred Qualifications*** Associate degree (two-year degree) or higher* Experience supporting executive-level clients or stakeholders* Experience in hotel, concierge, travel, or similar client-facing environments* Familiarity with Apple products and iOS applications* Experience coordinating logistics in a training or event environment* Demonstrated ability to resolve issues and improve customer satisfaction**Physical Requirements**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time. · Occasionally ascends or descends ladders, stairs, scaffolding, ramps, and poles.· Occasionally moves in different positions in tight or confined spaces.· Constantly remains in a stationary position, standing or sitting.· Occasionally moves about to accomplish tasks or travel.· Occasionally adjusts or moves objects up to 20 pounds.· Constantly performs repeating motions involving wrists, hands, and fingers.## **Benefits***401K & ESPP**#LI-MS1***CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.****CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail** **[e-mail]****. We will make a determination on your request for reasonable accommodation on a case-by-case basis.**