Customer Service/Support Representative I

CAE Inc; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K & ESPP

Job summary

CAE is a global leader in training for civil aviation, defense, and security markets. The Client Services Representative (CSR) serves as the primary point of contact for client-facing service requests within the training center, delivering a high-quality experience through in-person, phone, and email interactions, while coordinating operational and administrative activities.

The role requires strong communication, attention to detail, and the ability to manage scheduling, materials, and

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, or administrative support.
• Effective verbal and written communication.

Responsibilities

• Serve as main point of contact for client inquiries and service requests.
• Greet and check in clients at the training center.
• Provide support to clients, including executive-level stakeholders, during training events.
• Coordinate pre-training outreach and organize materials.
• Maintain inventory of training materials and manage scheduling with Outlook.
• Create purchase requisitions and coordinate center supplies.
• Liaise between clients and internal departments.
• Support a 24/7 training environment with a variable schedule, including weekends.

Skills

Customer service

Hospitality

Administrative support

Communication

Organization

Confidentiality

Professional demeanor

Education

High school diploma

Associate degree

Tools

Outlook

Teams

Excel

Job description

About CAE

CAE is a global leader in training for the civil aviation, defense, and security markets. Backed by a strong commitment to safety, innovation, and customer success, CAE provides advanced training solutions that help prepare customers to perform complex tasks in critical environments. With operations around the world, CAE fosters a collaborative and inclusive workplace where employees contribute to meaningful outcomes.

Description

The Client Services Representative (CSR) serves as the primary point of contact for client-facing service requests within the training center. This role focuses on delivering a high-quality customer experience through in-person, phone, and email interactions, while coordinating operational and administrative activities.

Client Responsibilities

• Serve as the main point of contact for client inquiries and service requests
• Greet and check in clients at the training center
• Provide support to clients, including executive-level stakeholders, during training events
• Conduct pre-training outreach to clients
• Troubleshoot issues and coordinate appropriate solutions
• Ensure classrooms are properly set up with required materials
• Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels)
• Maintain inventory of training and classroom materials
• Create purchase requisitions and coordinate ordering of center supplies
• Organize meetings and manage scheduling using Outlook and related tools
• Generate shipping labels and coordinate shipments (e.g., FedEx)
• Act as liaison between clients and internal departments
• Maintain a professional demeanor and appearance in all interactions
• Obtain Notary Public designation and adhere to applicable requirements
• Support a 24/7 training environment with a variable schedule, including weekends

Work Schedule

Fulltime, onsite

Minimum Qualifications

• High school diploma or equivalent
• Experience in customer service, hospitality, or administrative support
• Ability to communicate effectively verbally and in writing
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel
• Ability to learn new software systems and tools quickly
• Ability to handle sensitive information with confidentiality and integrity
• Ability to build and maintain professional relationships with internal and external stakeholders
• Ability to perform in a fast-paced, client-facing environment
• Willingness and ability to work weekends and a variable schedule

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time.

• Occasionally ascends or descends ladders, stairs, scaffolding, ramps, and poles
• Occasionally moves in different positions in tight or confined spaces
• Constantly remains in a stationary position, standing or sitting
• Occasionally moves about to accomplish tasks or travel
• Occasionally adjusts or moves objects up to 20 pounds
• Constantly performs repeating motions involving wrists, hands, and fingers

Preferred Qualifications

• Associate degree (two-year degree) or higher
• Experience supporting executive-level clients or stakeholders
• Experience in hotel, concierge, travel, or similar client-facing environments
• Familiarity with Apple products and iOS applications
• Experience coordinating logistics in a training or event environment
• Demonstrated ability to resolve issues and improve customer satisfaction

Benefits

• Benefits 401K & ESPP #LI-MS1

Equal Opportunity Employer

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [e-mail]. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

E-Verify As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Position Type

Full Time (US)

Data Privacy

Privacy Statement | CAE As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Additional Information

Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally. Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.

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