Training Center Client Services Specialist

CAE; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401K & ESPP

Job summary

CAE is seeking a Client Services Representative to serve as the primary point of contact for client-facing service requests within our Orlando training center. You will greet clients, support executives during training events, and coordinate pre-training outreach and logistics.

In this role you will manage scheduling, organize materials, handle shipping and purchases, and liaise between clients and internal teams.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, or administrative support.
• Ability to communicate effectively verbally and in writing.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel.
• Ability to learn new software systems and tools quickly.
• Ability to handle sensitive information with confidentiality and integrity.
• Ability to build and maintain professional relationships with internal and external stakeholders.
• Ability to perform in a fast-paced, client-facing environment.
• Willingness and ability to work weekends and a variable schedule.
• Ability to meet physical requirements, including: lifting up to 50 lbs., standing, stooping, or squatting as needed, climbing stairs and step ladders, working in confined spaces, extended periods of phone use.

Responsibilities

• Serve as the main point of contact for client inquiries and service requests
• Greet and check in clients at the training center
• Provide support to clients, including executive-level stakeholders, during training events
• Conduct pre-training outreach to clients
• Troubleshoot issues and coordinate appropriate solutions; ensure classrooms are properly set up with required materials
• Deliver hospitality items, schedules, and badges to clients and partner locations
• Maintain inventory of training and classroom materials
• Create purchase requisitions and coordinate ordering of center supplies
• Organize meetings and manage scheduling using Outlook and related tools
• Generate shipping labels and coordinate shipments
• Act as liaison between clients and internal departments
• Maintain a professional demeanor and appearance in all interactions
• Obtain Notary Public designation and adhere to applicable requirements
• Support a 24/7 training environment with a variable schedule, including weekends

Skills

Customer service

Hospitality

Administrative support

Communication skills

Organizational skills

Confidentiality

Interpersonal skills

Ability to work weekends

Learning new software

Education

High school diploma or equivalent

Tools

Outlook

Teams

Excel

Job description

CAE is seeking a Client Services Representative to serve as the primary point of contact for client-facing service requests within our Orlando training center. You will greet clients, support executives during training events, and coordinate pre-training outreach and logistics.

In this role you will manage scheduling, organize materials, handle shipping and purchases, and liaise between clients and internal teams.