Client Services Specialist I — Hybrid (Austin)

Risk & Insurance Education Alliance; Austin (TX); Hybrid; USD 26.000 - 29.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Home office setup provided

18 Paid Holidays

Medical, Dental Vision Insurance

401K 4.5% Match

Paid Parental Leave

Employee Referral Program

Book Club

Company Happy Hours

Zusammenfassung

Risk & Insurance Education Alliance in Austin, TX is seeking a Client Services Agent I to be the first point of contact for clients, handling inquiries by phone, email, and in person while maintaining records and resolving issues. This hybrid role requires a 8:00 AM-5:00 PM schedule, Monday through Friday, with in-office 5% of the time.

Candidates should have a High school diploma and strong communication skills; experience in client services and bilingual Spanish is a plus.

Qualifikationen

• Strong communication skills, both verbal and written, with ability to clearly convey information and actively listen.
• Bilingual Spanish is a plus.
• Experience in client services or call center environment preferred.
• Ability to manage time effectively in a hybrid work model.

Aufgaben

• Manage client inquiries via phone, email, online, and in person.
• Make outbound sales calls to current clients to promote products and services.
• Meet established SLA targets and weekly performance metrics.
• Direct client complaints or complex queries to relevant departments.

Kenntnisse

Strong communication skills

Bilingual (Spanish)

Ability to handle high call volumes

Independent work

Ausbildung

High school diploma or equivalent (GED)

Tools

Microsoft Office

Dynamics 365

Jobbeschreibung

Risk & Insurance Education Alliance in Austin, TX is seeking a Client Services Agent I to be the first point of contact for clients, handling inquiries by phone, email, and in person while maintaining records and resolving issues. This hybrid role requires a 8:00 AM-5:00 PM schedule, Monday through Friday, with in-office 5% of the time.

Candidates should have a High school diploma and strong communication skills; experience in client services and bilingual Spanish is a plus.