Insurance Customer Experience Specialist - Onsite Austin

Peak6 Investments LLC; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K Match

Flexible Spending Account

Paid Time Off and Holidays

Tuition Reimbursement

Employee Support Programs, Including Mental Health

Job summary

A leading insurance provider in Austin is looking for a Customer Experience Specialist to deliver exceptional service to clients and help process insurance policies. This full-time role requires strong communication skills and experience in customer service. The position involves handling inbound calls, resolving client issues, and maintaining call metrics. Join a collaborative team in a dynamic environment that values personal development and support.

Qualifications

• Minimum of 2 years of customer service experience.
• Experience in a high-volume call center environment is preferred.
• Ability to type a minimum of 45 words per minute.

Responsibilities

• Deliver quality customer service by managing inbound calls.
• Process customer requests effectively.
• Diagnose and resolve customer issues.

Skills

Customer service experience

Strong verbal communication

Ability to manage high call volumes

Proficiency in CRM and communication tools

Education

High school diploma or equivalent

Tools

Microsoft 365 Suite

Collaboration tools

Job description

A leading insurance provider in Austin is looking for a Customer Experience Specialist to deliver exceptional service to clients and help process insurance policies. This full-time role requires strong communication skills and experience in customer service. The position involves handling inbound calls, resolving client issues, and maintaining call metrics. Join a collaborative team in a dynamic environment that values personal development and support.