Hybrid HR Service Center Specialist

University of Texas at Austin; Austin (TX); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive health benefits

Vision, Dental, Life & Disability

Paid vacation & holidays

TRS retirement plan

Tuition assistance

Library & museum access

LinkedIn Learning access

Shuttle/CapMetro benefits

Job summary

The University of Texas at Austin is seeking an HR Service Center Representative in Austin, TX to serve as the first point of contact for campus HR inquiries regarding benefits, retirement, leave management, employee relations, and more. You will assist employees, retirees, and applicants with information and processing in a fast-paced environment.

This role supports a hybrid work schedule and requires strong communication skills, detail orientation, and a commitment to accuracy.

Qualifications

• Bachelor’s degree in human resources, business administration or equivalent or
• High school diploma or GED and four or more years’ experience working in human resources
• Excellent communication and collaboration skills, verbal and written
• Experience working in a fast-paced, high volume contact center.
• Proven track record of leveraging analytical skills to achieve results
• Demonstrated experience in timekeeping and payroll, including payroll report reconciliation.
• Experience in managing and protecting confidential records, data, and information.
• Proficiency in conducting research across different data repositories and working with detailed data reports.
• Advanced knowledge of MS Office, HRIS systems, such as Workday or similar HRIS systems.
• Intermediate knowledge of MS Teams, and Zoom, or similar platforms.
• Clean criminal background, including no history of DUI or DWI convictions.
• Must be authorized to work in the United States on a full-time basis for any employer.

Responsibilities

• Utilize HR resources in tandem with issue tracking tools to contribute to daily team operations of the HR Service Center in support of employees, retirees, and applicants who submit inquiries and requests via phone, email, USPS, online portal and in person.
• These inquiries and requests extend across benefits and retirement, leave management, employee relations, employment, compensation, and other HR related facets.
• Perform specialized work, specifically to include record retrieval, open records requests, audits, time and absence, background checks, I-9s, and various reports in the interest of maintaining digital personnel files within the university’s HRIS and legacy systems to ensure compliance with all applicable state employment laws and retention statutes.
• Serve as a subject matter expert to campus and provide advanced assistance and training to departments regarding time and absence, I-9s, E-Verify, background checks, and or interpretations of policies and procedures.
• Other duties as assigned.

Skills

Communication

Collaboration

Contact center experience

Analytical skills

Timekeeping and payroll

Confidential records

Data reporting

MS Office

MS Teams/Zoom

Education

Bachelor’s degree in HR or related field

High school diploma or GED + 4+ years HR experience

Tools

Workday

MS Office

MS Teams

Zoom

Job description

The University of Texas at Austin is seeking an HR Service Center Representative in Austin, TX to serve as the first point of contact for campus HR inquiries regarding benefits, retirement, leave management, employee relations, and more. You will assist employees, retirees, and applicants with information and processing in a fast-paced environment.

This role supports a hybrid work schedule and requires strong communication skills, detail orientation, and a commitment to accuracy.