Client Services Specialist I - Counseling & Wellness Center

UF ECE Ambassadors; Gainesville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

UF ECE Ambassadors is seeking a Clerical/Svc Representative I to support the Counseling & Wellness Center. The role emphasizes handling varied tasks, scheduling, client check-in, eligibility determinations and HIPAA information dissemination in a fast-paced medical environment.

The ideal candidate will have a high school diploma, experience with medical clinic scheduling and records systems, and strong communication and organizational abilities to coordinate with multiple departments and

Qualifications

• High school diploma or equivalent.
• Experience with medical clinic appointment scheduling or medical records systems preferred.
• Familiarity with UF ISIS student records system and Microsoft Office programs.
• Ability to establish and maintain effective working relationships and to communicate clearly.

Responsibilities

• Answers incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers; directs calls to appropriate staff.
• Greets clients, schedules and confirms appointments; determines client eligibility for services; provides HIPAA information when needed.
• Directs clients to complete paperwork or pay fees; assists with questions; acts as witness for signatures.

Skills

Medical scheduling

Medical records

Communication

Organization

Education

High school diploma or equivalent

Tools

UF ISIS student records system

Microsoft Office

Job description

UF ECE Ambassadors is seeking a Clerical/Svc Representative I to support the Counseling & Wellness Center. The role emphasizes handling varied tasks, scheduling, client check-in, eligibility determinations and HIPAA information dissemination in a fast-paced medical environment.

The ideal candidate will have a high school diploma, experience with medical clinic scheduling and records systems, and strong communication and organizational abilities to coordinate with multiple departments and