Clin Svc Representative I

UF ECE Ambassadors; Gainesville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

UF ECE Ambassadors is seeking a Clerical/Svc Representative I to support the Counseling & Wellness Center. The role emphasizes handling varied tasks, scheduling, client check-in, eligibility determinations and HIPAA information dissemination in a fast-paced medical environment.

The ideal candidate will have a high school diploma, experience with medical clinic scheduling and records systems, and strong communication and organizational abilities to coordinate with multiple departments and

Qualifications

• High school diploma or equivalent.
• Experience with medical clinic appointment scheduling or medical records systems preferred.
• Familiarity with UF ISIS student records system and Microsoft Office programs.
• Ability to establish and maintain effective working relationships and to communicate clearly.

Responsibilities

• Answers incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers; directs calls to appropriate staff.
• Greets clients, schedules and confirms appointments; determines client eligibility for services; provides HIPAA information when needed.
• Directs clients to complete paperwork or pay fees; assists with questions; acts as witness for signatures.

Skills

Medical scheduling

Medical records

Communication

Organization

Education

High school diploma or equivalent

Tools

UF ISIS student records system

Microsoft Office

Job description

Job Description

This position is located in the Counseling & Wellness Center. This support person must be able to deal with highly varied and detailed tasks and have a high degree of organizational skills, the ability to interact with many areas in the Division of Student Life, and to communicate well with others from within and outside of the Counseling & Wellness Center.

Classification Title

Clin Svc Representative I

Classification Minimum Requirements

High school diploma or equivalent.

Job Description

This position is located in the Counseling & Wellness Center. This support person must be able to deal with highly varied and detailed tasks and have a high degree of organizational skills, the ability to interact with many areas in the Division of Student Life, and to communicate well with others from within and outside of the Counseling & Wellness Center.

Customer Service

answers incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers (internal and external). Responds to clients, counselors, physicians, other health care providers (internal and external), attorneys and pharmacies directly within scope of position. Routes calls to appropriate mental health professional, administrator or office personnel.

Point of Service Operations

Responsible for client check in. Greets clients, schedules and/or confirms appointments. Determine client eligibility for services. Provides HIPAA information as necessary. Directs clients to complete paperwork or pay fees if appropriate. Assists clients with questions or concerns. Acts as witness for documentation needing signatures.

Arranged Care

Schedules client appointments and consultations. Refers scheduling to CSRII, CSRIII or On-Call provider when appropriate. Obtains initial patient demographic information.

Integrated Care

Inspects intake documentation for emergent concerns and refers to appropriate provider when necessary.

Special Projects

employee will periodically be assigned special projects or other duties by supervisor.

Expected Salary

$17/hour

Preferred

Should be experienced in medical clinic appointment scheduling and medical records systems, UF ISIS student records system, Microsoft Office programs.

Ability to establish and maintain effective working relationships with others.

Ability to organize and maintain accurate files.

Ability to communicate effectively verbally and in writing.

Ability to triage phone calls, take accurate messages and page counselors as needed. This position requires ability to understand policies, procedures, and regulations related to patient.

Ability to work with health care professionals and affiliated staff.

Veteran Preference

This position is eligible for Veteran’s preference.

Health Assessment Required

No