Client Care & Scheduling Specialist I

University Of Florida; Gainesville (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

University of Florida seeks a front-line staff member for the Counseling & Wellness Center on the Main Campus in Gainesville. The role involves patient check-in, appointment scheduling, eligibility verification, HIPAA information handling and directing callers to the appropriate mental health professionals.

Strong organizational skills and teamwork are essential. Preferred experience includes medical clinic scheduling, UF ISIS student records system and Microsoft Office; a high school diploma or

Qualifications

• Experience with medical clinic appointment scheduling and medical records systems.
• Ability to establish and maintain effective working relationships.
• Ability to organize and maintain accurate files.
• Strong verbal and written communication skills.
• Ability to triage calls, relay messages, and reference patient policies.
• Ability to work with health care professionals and affiliated staff.

Responsibilities

• Customer Service – handle calls from clients, counselors, physicians, attorneys, pharmacies and other providers; route to appropriate staff.
• Point of Service Operations – check in clients, greet, schedule/confirm appointments, verify eligibility, provide HIPAA info, collect paperwork.
• Arranged Care – schedule appointments and referrals; gather initial demographics.
• Integrated Care – review intake for emergent concerns and refer as needed.
• Special Projects – assist with projects and duties as assigned.

Skills

Medical scheduling

Medical records systems

UF ISIS

Microsoft Office

Interpersonal skills

Documentation accuracy

Communication skills

HIPAA knowledge

Team collaboration

Education

High school diploma or equivalent

Tools

UF ISIS

Microsoft Office

Job description

University of Florida seeks a front-line staff member for the Counseling & Wellness Center on the Main Campus in Gainesville. The role involves patient check-in, appointment scheduling, eligibility verification, HIPAA information handling and directing callers to the appropriate mental health professionals.

Strong organizational skills and teamwork are essential. Preferred experience includes medical clinic scheduling, UF ISIS student records system and Microsoft Office; a high school diploma or