Clin Svc Representative I

University Of Florida; Gainesville (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

University of Florida seeks a front-line staff member for the Counseling & Wellness Center on the Main Campus in Gainesville. The role involves patient check-in, appointment scheduling, eligibility verification, HIPAA information handling and directing callers to the appropriate mental health professionals.

Strong organizational skills and teamwork are essential. Preferred experience includes medical clinic scheduling, UF ISIS student records system and Microsoft Office; a high school diploma or

Qualifications

• Experience with medical clinic appointment scheduling and medical records systems.
• Ability to establish and maintain effective working relationships.
• Ability to organize and maintain accurate files.
• Strong verbal and written communication skills.
• Ability to triage calls, relay messages, and reference patient policies.
• Ability to work with health care professionals and affiliated staff.

Responsibilities

• Customer Service – handle calls from clients, counselors, physicians, attorneys, pharmacies and other providers; route to appropriate staff.
• Point of Service Operations – check in clients, greet, schedule/confirm appointments, verify eligibility, provide HIPAA info, collect paperwork.
• Arranged Care – schedule appointments and referrals; gather initial demographics.
• Integrated Care – review intake for emergent concerns and refer as needed.
• Special Projects – assist with projects and duties as assigned.

Skills

Medical scheduling

Medical records systems

UF ISIS

Microsoft Office

Interpersonal skills

Documentation accuracy

Communication skills

HIPAA knowledge

Team collaboration

Education

High school diploma or equivalent

Tools

UF ISIS

Microsoft Office

Job description

Job no: 541608
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible
Department: 04030100 - SL-COUNSELING & WELLNESS CTR

Classification Title:

High school diploma or equivalent.

Job Description:

This position is located in the Counseling & Wellness Center. This support person must be able to deal with highly varied and detailed tasks and have a high degree of organizational skills, the ability to interact with many areas in the Division of Student Life, and to communicate well with others from within and outside of the Counseling & Wellness Center.

• Customer Service – answers incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers (internal and external). Responds to clients, counselors, physicians, other health care providers (internal and external), attorneys and pharmacies directly within scope of position. Routes calls to appropriate mental health professional, administrator or office personnel.
• Point of Service Operations – Responsible for client check in. Greets clients, schedules and/or confirms appointments. Determine client eligibility for services. Provides HIPAA information as necessary. Directs clients to complete paperwork or pay fees if appropriate. Assists clients with questions or concerns. Acts as witness for documentation needing signatures.
• Arranged Care – Schedules client appointments and consultations. Refers scheduling to CSRII, CSRIII or On-Call provider when appropriate. Obtains initial patient demographic information.
• Integrated Care – Inspects intake documentation for emergent concerns and refers to appropriate provider when necessary.
• Special Projects – employee will periodically be assigned special projects or other duties by supervisor.

$17/hour

Preferred:

• Should be experienced in medical clinic appointment scheduling and medical records systems, UF ISIS student records system, Microsoft Office programs.
• Ability to establish and maintain effective working relationships with others.
• Ability to organize and maintain accurate files.
• Ability to communicate effectively verbally and in writing.
• Ability to triage phone calls, take accurate messages and page counselors as needed. This position requires ability to understand policies, procedures, and regulations related to patient.
• Ability to work with health care professionals and affiliated staff.

Health Assessment Required:

Health Assessment Required: No

Advertised: 05 Oct 2026 Eastern Daylight Time
Applications close: 20 Oct 2026 Eastern Daylight Time

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

The University of Florida is an Equal Employment Opportunity Employer.

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