OPS Clinical Service Representative

University Of Florida; Gainesville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

The University of Florida is seeking an OPS Clinical Service Representative to join the Counseling & Wellness Center on the Main Campus in Gainesville, FL. This full-time position involves front-desk patient check-in, appointment scheduling, eligibility verification, HIPAA information provision, and routing inquiries to the appropriate health care professionals.

Responsibilities include handling high volumes of calls from clients and providers, guiding patients through paperwork, and

Qualifications

• High school diploma or equivalent is required.
• Experience with medical clinic appointment scheduling and medical records systems is preferred.
• Proficiency in Microsoft Office programs is preferred.
• Ability to establish and maintain effective working relationships.
• Ability to organize and maintain accurate files.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Answer incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers.
• Route calls to the appropriate mental health professional, administrator or office personnel.
• Check in clients; greet, schedule and confirm appointments; determine eligibility and provide HIPAA information.
• Direct clients to complete paperwork or pay fees; assist with questions or concerns.
• Arrange care by scheduling client appointments and coordinating with providers.
• Inspect intake documentation for emergent concerns and refer to appropriate provider.
• Undertake special projects as assigned by supervisor.

Skills

Scheduling

Communication

Organization

Interpersonal skills

Education

High school diploma or equivalent

Tools

UF ISIS

Microsoft Office

Job description

Job no: 541612
Work type: Temp Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support
Department: 04030100 - SL-COUNSELING & WELLNESS CTR

Classification Title:

OPS Clinical Service Representative

N/A

Job Description:

This position is located in the Counseling & Wellness Center. This support person must be able to deal with highly varied and detailed tasks and have a high degree of organizational skills, the ability to interact with many areas in the Division of Student Life, and to communicate well with others from within and outside of the Counseling & Wellness Center. This position is full-time, 40 hours per week, however, we are considering part-time as well.

Customer Service – answers incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers (internal and external). Responds to clients, counselors, physicians, other health care providers (internal and external), attorneys and pharmacies directly within scope of position. Routes calls to appropriate mental health professional, administrator or office personnel.

Point of Service Operations – Responsible for client check in. Greets clients, schedules and/or confirms appointments. Determine client eligibility for services. Provides HIPAA information as necessary. Directs clients to complete paperwork or pay fees if appropriate. Assists clients with questions or concerns. Acts as witness for documentation needing signatures.

Arranged Care – Schedules client appointments and consultations. Refers scheduling to CSRII, CSRIII or On-Call provider when appropriate. Obtains initial patient demographic information.

Integrated Care – Inspects intake documentation for emergent concerns and refers to appropriate provider when necessary.

Special Projects – employee will periodically be assigned special projects or other duties by supervisor.

$17/hour

Required Qualifications

• High school diploma or equivalent

Preferred

• Should be experienced in medical clinic appointment scheduling and medical records systems, UF ISIS student records system, Microsoft Office programs.
• Ability to establish and maintain effective working relationships with others.
• Ability to organize and maintain accurate files.
• Ability to communicate effectively verbally and in writing.
• Ability to triage phone calls, take accurate messages and page counselors as needed. This position requires ability to understand policies, procedures, and regulations related to patient.
• Ability to work with health care professionals and affiliated staff.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This is a time-limited position, set to end in June 2027.

Health Assessment Required:

Health Assessment Required: No

Advertised: 05 Oct 2026 Eastern Daylight Time
Applications close: 20 Oct 2026 Eastern Daylight Time

The University of Florida is an Equal Employment Opportunity Employer.