Client Services Specialist - Childcare Eligibility & Intake

Southwest Key Programs; Harlingen (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Southwest Key Programs in Harlingen, TX is seeking a Client Services Specialist to assist childcare providers and families seeking or receiving childcare assistance, while ensuring compliance with CCDS rules. You will determine eligibility, enter data into the Texas Workforce Information System and educate parents on the Child Care Automated System (CCAA).

The role requires data entry precision, strong communication, familiarity with childcare programs, and bilingual English/Spanish preferred; a

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Two years of full-time employment in childcare or workforce programs, customer service or training.
• Knowledge of the childcare program and office procedures.
• Proficient in Microsoft Office with data entry and Excel.
• Excellent verbal and written communication skills.
• Familiarity with the communities being served.
• Bilingual English/Spanish preferred.

Responsibilities

• Determinate the eligibility of customers for requested services according to established guidelines.
• Enter data in The Workforce Information System of Texas and maintain accurate records.
• Educate parents/caregivers on the use of the Child Care Automated System (CCAA).
• Conduct intake of parents with childcare applications and eligibility documents; enter data into the childcare automated system.
• Provide outreach to parents on the childcare waitlist seeking services and information on types of available childcare services.
• Authorize childcare services to providers selected by parents/caregivers.
• Coordinate services with FPS-CPS for families authorized by DFPS for childcare.
• Refer at risk customers needing assistance with job search to Workforce center staff at onset of unemployment.
• Coordinate childcare services with Workforce center staff for customers authorized or referred by TANF, CHOICES, SNAP, WIA staff.
• Process parent transfers to another eligibility provider as needed.
• Take action on childcare cases to discontinue services as requested.
• Maintain records and comply with Personal Identification Security policies.

Skills

Data entry

Customer service

Microsoft Office

Verbal communication

Written communication

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Associate degree preferred

Tools

The Workforce Information System of Texas

Childcare Automated System (CCAA)

Job description

Southwest Key Programs in Harlingen, TX is seeking a Client Services Specialist to assist childcare providers and families seeking or receiving childcare assistance, while ensuring compliance with CCDS rules. You will determine eligibility, enter data into the Texas Workforce Information System and educate parents on the Child Care Automated System (CCAA).

The role requires data entry precision, strong communication, familiarity with childcare programs, and bilingual English/Spanish preferred; a