Child Care Services Client Services Specialist

South Plains Community Action Association, Inc.; Lubbock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

South Plains Community Action Association, Inc. in Lubbock, TX seeks a Client Services Case Manager to determine eligibility for child care assistance, process enrollments and waitlists, and maintain client records.

You will provide professional support to families and child care providers while ensuring confidentiality and compliance with program guidelines. The role requires strong customer service, excellent communication, and the ability to handle multiple priorities in a collaborative team

Qualifications

• High school diploma or equivalent.
• Two years of full-time clerical, administrative, or social service support experience.
• Strong customer service, communication, organization, and computer skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to manage multiple priorities, meet deadlines, and work as part of a team.
• Ability to work with diverse populations and low-income families.
• Must pass required drug/alcohol testing and criminal history checks.

Responsibilities

• Determine eligibility for child care assistance.
• Process referrals, enrollments, authorizations, parent fees, and waitlist placements.
• Maintain accurate client records, documentation, and data entry in required systems, including TX3C.
• Communicate with parents, providers, CPS, Workforce staff, and community partners.
• Explain program requirements, forms, and parent responsibilities.
• Ensure confidentiality and provide respectful service to diverse families.
• Maintain knowledge of current eligibility, funding, and program guidelines.
• Refer suspected fraud or misuse of funds to the supervisor.
• Assist with receptionist coverage and other duties as assigned.

Skills

Customer service

Communication

Organization

Computer skills

Microsoft Office

Teamwork

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

TX3C

Job description

Position Summary

Child Care Services helps low-income families access child care assistance, locate quality child care, and connect with community resources. The Client Services Case Manager determines eligibility, processes enrollments and waitlist placements, maintains assigned cases, completes required documentation, and provides professional support to families and child care providers.

Posted in Full Time

Key Responsibilities

• Determine eligibility for child care assistance.
• Process referrals, enrollments, authorizations, parent fees, and waitlist placements.
• Maintain accurate client records, documentation, and data entry in required systems, including TX3C.
• Communicate with parents, providers, CPS, Workforce staff, and community partners.
• Explain program requirements, forms, and parent responsibilities.
• Ensure confidentiality and provide respectful service to diverse families.
• Maintain knowledge of current eligibility, funding, and program guidelines.
• Refer suspected fraud or misuse of funds to the supervisor.
• Assist with receptionist coverage and other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Two years of full-time clerical, administrative, or social service support experience.
• Strong customer service, communication, organization, and computer skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to manage multiple priorities, meet deadlines, and work as part of a team.
• Ability to work with diverse populations and low-income families.
• Must pass required drug/alcohol testing and criminal history checks.

Preferred Qualifications

• Post‑high school clerical or related training.
• Previous eligibility determination experience.
• Bilingual English/Spanish skills.

Additional Requirements

• Reliable transportation and valid Texas driver’s license required.
• Occasional regional travel may be required.
• Must be able to lift up to 25 pounds and perform general office duties.
• Must comply with agency policies, confidentiality requirements, and mandatory child abuse and neglect reporting requirements.

This position may require additional duties as assigned.

Job Location

Lubbock, Tx