Child Care Services Eligibility Specialist

Equus; Wichita Falls (TX); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Equus Workforce Solutions in Wichita Falls, TX is seeking a Client Services Specialist to determine eligibility for child care services, enroll families, and manage the associated paperwork and data entry in a fast-paced, service‑oriented environment.

You will communicate program information to parents, maintain accurate case files, handle redeterminations, and ensure confidentiality while delivering high-quality customer service.

Competenze

• Bachelor's degree or HS diploma with 3+ years in Workforce Solutions or related customer service.
• Bilingual English/Spanish helpful.
• Strong interpersonal, communication, and organizational skills.

Mansioni

• Determine eligibility for child care assistance.
• Enroll eligible families in services and manage paperwork.
• Maintain client files and perform data entry.
• Communicate program information to parents and resolve concerns.
• Ensure confidentiality and provide excellent customer service.

Conoscenze

Interpersonal skills

Excellent communication

Organizational skills

Customer service

Time management

Microsoft Office proficiency

Formazione

Bachelor's degree in related field

HS diploma with 3+ years experience

Strumenti

Microsoft Office

Data entry systems

Descrizione del lavoro

Equus Workforce Solutions in Wichita Falls, TX is seeking a Client Services Specialist to determine eligibility for child care services, enroll families, and manage the associated paperwork and data entry in a fast-paced, service‑oriented environment.

You will communicate program information to parents, maintain accurate case files, handle redeterminations, and ensure confidentiality while delivering high-quality customer service.