Child Care Eligibility & Services Specialist

Equus Workforce Solutions; Wichita Falls (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Equus Workforce Solutions is seeking a Client Services Specialist to determine family eligibility for child care services and manage case documentation. The role involves interviewing families, entering data into the automated system, and coordinating referrals to enroll eligible children in services.

You will communicate program information clearly, maintain confidentiality, and support families through the enrollment and redetermination processes, ensuring high-quality customer service.

Qualifications

• Bachelor’s degree or equivalent experience in workforce/child care context.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Experience with Microsoft Office and data entry.

Responsibilities

• Determine eligibility for families seeking services.
• Explain program rights and responsibilities to clients.
• Enter client information into the automated system.
• Maintain accurate case files and documentation.
• Coordinate referrals and enroll eligible families for services.
• Protect confidentiality of clients and staff.
• Assist with waiting lists and redeterminations.
• Work well in a diverse, deadline-driven environment.

Skills

Bilingual English/Spanish

Excellent communication

Organizational skills

Microsoft Office

Education

Bachelor’s degree in child development/related field

High School diploma with 3+ years experience

Tools

Microsoft Office Suite

Job description

Equus Workforce Solutions is seeking a Client Services Specialist to determine family eligibility for child care services and manage case documentation. The role involves interviewing families, entering data into the automated system, and coordinating referrals to enroll eligible children in services.

You will communicate program information clearly, maintain confidentiality, and support families through the enrollment and redetermination processes, ensuring high-quality customer service.