Child Care Access & Eligibility Advisor

Equus Workforce Solutions; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Equus Workforce Solutions seeks a dedicated professional to manage a caseload and deliver intake services for subsidized child care programs in Houston. You will coordinate referrals, determine eligibility, and enroll eligible children while guiding parents through rules and payments.

Strong communication, organizational skills, and knowledge of community resources are essential. Proficiency with Word/Excel and ability to learn new databases are required.

Qualifications

• Three years directly related progressively responsible work experience or equivalent combinations thereof.
• Excellent communication and interpersonal skills.
• Strong management and organizational skills.
• Ability to work across all levels of management and staff.
• Knowledgeable about community resources.
• Ability to work with and relate to clients.
• Cultural sensitivity is essential.
• Proficiency with Word and Excel; ability to learn specialized databases.

Responsibilities

• Oversees caseload of customers to ensure positive outcomes
• Provides intake services for applicants seeking subsidized child care services
• Accepts and coordinates referrals for child care from authorized referral sources
• Determines, verifies, and documents eligibility and notifies parents of their eligibility status
• Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff
• Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
• Enrolls children in child care settings, as appropriate
• Authorizes payment to eligible parents presenting appropriate qualifying documentation - Assesses parent fees
• Implements client service, fund utilization, enrollment, and service priority strategies
• Explains parents' rights and responsibilities and explains attendance responsibilities
• Tracks attendance and services utilization - Refers suspected fraud or misuse to the appropriate resource
• Enters client and case eligibility, demographic, and service information into the designated system
• Assists and prepares responses for quality assurance monitoring
• Provides process informational support/instruction to parents as needed
• May coordinate the recruitment, processing, and monitoring of local area relative providers
• Other duties as assigned

Skills

Excellent communication

Interpersonal skills

Management skills

Organizational skills

Community resources knowledge

Client relations

Cultural sensitivity

MS Word and Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Equus Workforce Solutions seeks a dedicated professional to manage a caseload and deliver intake services for subsidized child care programs in Houston. You will coordinate referrals, determine eligibility, and enroll eligible children while guiding parents through rules and payments.

Strong communication, organizational skills, and knowledge of community resources are essential. Proficiency with Word/Excel and ability to learn new databases are required.