Client Services Specialist – Auctions

Heritage Auctions; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k) Savings Plan

Job summary

Heritage Auctions in Texas seeks a Client Service Representative to manage client communications, handle inquiries, process payments, and uphold exceptional service. You will document interactions, support bid activity, and build lasting relationships with clients while contributing to a trusted auction leader.

The role requires a high school diploma, 1+ year in customer service, proficiency in Outlook and Excel, and willingness to work extended hours including weekends during peak periods.

Qualifications

• High school diploma required.
• 1+ years of customer service experience in a fast-paced, client-facing role.
• Experience in email and chat-based customer communication.
• Proficiency in Microsoft Outlook and Excel is a must.

Responsibilities

• Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
• Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
• Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
• Payment Processing: Process and record payments with precision and adherence to company protocols.
• Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
• Order Management: Manage client catalog orders and incoming auction bids efficiently.
• Customer Satisfaction: Maintain Heritage’s high standards for client satisfaction by providing accurate, clear, and complete information.
• Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods.

Skills

Exceptional Communication

Client-Centric Mindset

Problem Solving

Multitasking & Organization

Attention to Detail

Language Skills

Education

High school diploma

Tools

Microsoft Outlook

Excel

Job description

Heritage Auctions in Texas seeks a Client Service Representative to manage client communications, handle inquiries, process payments, and uphold exceptional service. You will document interactions, support bid activity, and build lasting relationships with clients while contributing to a trusted auction leader.

The role requires a high school diploma, 1+ year in customer service, proficiency in Outlook and Excel, and willingness to work extended hours including weekends during peak periods.