Client Service Representative

Heritage Auctions; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k) Savings Plan

Job summary

Heritage Auctions in Texas seeks a Client Service Representative to manage client communications, handle inquiries, process payments, and uphold exceptional service. You will document interactions, support bid activity, and build lasting relationships with clients while contributing to a trusted auction leader.

The role requires a high school diploma, 1+ year in customer service, proficiency in Outlook and Excel, and willingness to work extended hours including weekends during peak periods.

Qualifications

• High school diploma required.
• 1+ years of customer service experience in a fast-paced, client-facing role.
• Experience in email and chat-based customer communication.
• Proficiency in Microsoft Outlook and Excel is a must.

Responsibilities

• Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
• Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
• Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
• Payment Processing: Process and record payments with precision and adherence to company protocols.
• Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
• Order Management: Manage client catalog orders and incoming auction bids efficiently.
• Customer Satisfaction: Maintain Heritage’s high standards for client satisfaction by providing accurate, clear, and complete information.
• Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods.

Skills

Exceptional Communication

Client-Centric Mindset

Problem Solving

Multitasking & Organization

Attention to Detail

Language Skills

Education

High school diploma

Tools

Microsoft Outlook

Excel

Job description

Description

Are you a detail-oriented, customer-focused professional looking to advance your career in a dynamic and fast-paced environment? Join Heritage Auctions, the largest auction house founded in the U.S., where you’ll deliver exceptional customer service while building lasting client relationships. With headquarters in Dallas, TX, and offices in New York, Chicago, Beverly Hills, London, Hong Kong, and beyond, we specialize in over 50 auction categories, including Coins, Sports Memorabilia, Comics, Historical Artifacts, Jewelry, Fine & Decorative Art, and Wine.

SUMMARY: As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry.

BENEFITS:

• Comprehensive Benefits Package: Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) Savings Plan

LOCATION: Conveniently located south of Dallas/Fort Worth International Airport, at the NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane.

COMPENSATION: Commensurate with experience

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
• Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
• Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
• Payment Processing: Process and record payments with precision and adherence to company protocols.
• Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
• Order Management: Manage client catalog orders and incoming auction bids efficiently.
• Customer Satisfaction: Maintain Heritage’s high standards for client satisfaction by providing accurate, clear, and complete information.
• Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods.

Other duties may be assigned to support the team.

Requirements

EDUCATION & EXPERIENCE:

• High school diploma required.
• 1+ years of customer service experience in a fast-paced, client-facing role.
• Experience in email and chat-based customer communication.
• Proficiency in Microsoft Outlook and Excel is a must.

SKILLS & ABILITIES

• Exceptional Communication: Outstanding verbal, written, and interpersonal skills.
• Client-Centric Mindset: Positive attitude with a strong commitment to client satisfaction.
• Problem Solving: Critical thinking, good judgment, and the ability to resolve challenges independently.
• Multitasking & Organization: Excellent time management and organizational skills to handle multiple tasks efficiently.
• Attention to Detail: High level of accuracy and thoroughness in all tasks.
• Language Skills: Multilingual capabilities are a plus.

WORK ENVIRONMENT:

• Ability to work independently in a fast-paced, high-demand environment.
• Must be able to lift up to 25 lbs. occasionally.
• Training: A six-week program from 8:00 AM - 4:30 PM will prepare you for success. After training, the schedule shifts to 8:00 AM - 5:00 PM, with extended hours (8:00 AM - 6:00 PM) on Mondays following Signature auctions twice a month.

At Heritage Auctions, we celebrate diversity and are committed to fostering an inclusive environment. We welcome and encourage applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE