Client Services Specialist for Auctions

Heritage Auctions; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Job summary

Heritage Auctions, headquartered near Dallas, TX, is seeking a Client Service Representative to deliver exceptional customer service, manage client communications, payments, and relationships, and support order and bid processes in a fast-paced environment.

The role emphasizes accuracy, efficiency, and a client-centric approach, with flexible hours including occasional extended days and weekends during peak periods.

Qualifications

• High school diploma required.
• 1+ years of customer service experience in a fast-paced environment.
• Experience in email and chat-based communication.
• Proficiency in Microsoft Outlook and Excel.

Responsibilities

• Handle incoming client interactions via calls, email, and chat to deliver exceptional service.
• Document communications and payments in the client database with accuracy.
• Resolve client concerns promptly and ensure follow-up until resolution.
• Process and record payments with precision per company protocols.
• Build lasting relationships through proactive and clear communication.
• Manage client catalog orders and incoming auction bids efficiently.
• Maintain Heritage’s standards for client satisfaction and provide accurate information.
• Support high-demand periods with extended hours and occasional weekend shifts.

Skills

Exceptional communication

Client-centric mindset

Problem solving

Multitasking & organization

Attention to detail

Language skills

Education

High school diploma

Job description

Heritage Auctions, headquartered near Dallas, TX, is seeking a Client Service Representative to deliver exceptional customer service, manage client communications, payments, and relationships, and support order and bid processes in a fast-paced environment.

The role emphasizes accuracy, efficiency, and a client-centric approach, with flexible hours including occasional extended days and weekends during peak periods.