Client Service Representative

Heritage; Dallas (TX); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k)

Job summary

Heritage Auctions in Dallas seeks a Client Service Representative to manage client communications, resolve inquiries, and process payments, ensuring accuracy and top-tier service.

You will document interactions in our client database, handle orders and bids, and build lasting relationships. Training is six weeks 8:00 AM - 4:30 PM; after training, schedules shift to 8:00 AM - 5:00 PM, with occasional extended hours during Signature auctions.

Qualifications

• High school diploma required.
• 1+ year of customer service in a fast-paced environment.
• Experience communicating via email and chat.
• Proficiency in Outlook and Excel required.

Responsibilities

• Handle incoming calls, emails, and chat with a focus on excellent service.
• Document communications and payment details accurately in the client database.
• Resolve client inquiries promptly with timely follow-up.
• Process and record payments accurately according to protocols.
• Engage clients to build trust and long-term relationships.
• Manage client catalog orders and incoming auction bids.
• Maintain high client satisfaction with clear, accurate information.
• Flexibility to work extended hours and weekends during peak periods.

Skills

Exceptional Communication

Client-Centric Mindset

Problem Solving

Multitasking & Organization

Attention to Detail

Language Skills (multilingual a plus)

Education

High school diploma

1+ years customer service experience

Experience in email and chat-based communication

Tools

Microsoft Outlook

Microsoft Excel

Job description

Description Are you a detail-oriented, customer-focused professional looking to advance your career in a dynamic and fast-paced environment? Join Heritage Auctions, the largest auction house founded in the U.S., where you’ll deliver exceptional customer service while building lasting client relationships. With headquarters in Dallas, TX, and offices in New York, Chicago, Beverly Hills, London, Hong Kong, and beyond, we specialize in over 50 auction categories, including Coins, Sports Memorabilia, Comics, Historical Artifacts, Jewelry, Fine & Decorative Art, and Wine.

Job Type Full-time

SUMMARY As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) Savings Plan

LOCATION Conveniently located south of Dallas/Fort Worth International Airport, at the NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane.

COMPENSATION Commensurate with experience

Essential Duties & Responsibilities

• Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
• Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
• Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
• Payment Processing: Process and record payments with precision and adherence to company protocols.
• Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
• Order Management: Manage client catalog orders and incoming auction bids efficiently.
• Customer Satisfaction: Maintain Heritage’s high standards for client satisfaction by providing accurate, clear, and complete information.
• Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods.

Other duties may be assigned to support the team.

Requirements

EDUCATION & EXPERIENCE

• High school diploma required.
• 1+ years of customer service experience in a fast-paced, client-facing role.
• Experience in email and chat-based customer communication.
• Proficiency in Microsoft Outlook and Excel is a must.

Skills & Abilities

• Exceptional Communication: Outstanding verbal, written, and interpersonal skills.
• Client-Centric Mindset: Positive attitude with a strong commitment to client satisfaction.
• Problem Solving: Critical thinking, good judgment, and the ability to resolve challenges independently.
• Multitasking & Organization: Excellent time management and organizational skills to handle multiple tasks efficiently.
• Attention to Detail: High level of accuracy and thoroughness in all tasks.
• Language Skills: Multilingual capabilities are a plus.

Work Environment

• Ability to work independently in a fast-paced, high-demand environment.
• Must be able to lift up to 25 lbs. occasionally.
• Training: A six-week program from 8:00 AM - 4:30 PM will prepare you for success. After training, the schedule shifts to 8:00 AM - 5:00 PM, with extended hours (8:00 AM - 6:00 PM) on Mondays following Signature auctions twice a month.

At Heritage Auctions, we celebrate diversity and are committed to fostering an inclusive environment. We welcome and encourage applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE