Client Services & Scheduling Specialist

Lose Design; Rock Hill (SC); On-site; USD 42,016; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A design firm in Rock Hill, South Carolina is seeking a Customer Service Representative to deliver exceptional customer service and enhance client relations. The role involves handling customer inquiries, managing job progress updates, and maintaining accurate records. The ideal candidate will have excellent communication skills, previous customer service experience, and proficiency with office equipment. This position offers competitive pay at $30.50/hour, paid time off, holiday benefits, and a pension scheme.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Follow and improve departmental processes and company service standards.
• Ensure databases are kept up-to-date with progressing work.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A design firm in Rock Hill, South Carolina is seeking a Customer Service Representative to deliver exceptional customer service and enhance client relations. The role involves handling customer inquiries, managing job progress updates, and maintaining accurate records. The ideal candidate will have excellent communication skills, previous customer service experience, and proficiency with office equipment. This position offers competitive pay at $30.50/hour, paid time off, holiday benefits, and a pension scheme.