Client Services & Retention Specialist — Hybrid MN

Arvig Enterprises, Inc.; Roseville (MN); Hybrid; USD 51,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) and ESOP

Paid time off

Educational reimbursement

Clear career pathways

Employee discounts

Free internet at primary residence

Job summary

Arvig Enterprises, Inc. is seeking a Client Services Representative to support the Sales Account Executive with MDU site staff and end-user customers in Minnesota.

The role focuses on increasing service penetration, scheduling property visits, developing retention plans, and hosting promotional events to drive upgrade revenue. You'll be the primary contact to resolve customer issues, generate reports, and tailor marketing materials to boost client satisfaction and retention while working in a

Qualifications

• 2+ years of Customer account management experience in telecom preferred.
• Experience as primary contact for high-profile customers.
• Experience developing and executing customer retention plans.
• Valid Class D Driver's License; driver rating above 'unacceptable'.
• Excellent communication, organizational and customer service skills.
• Understanding of technology and how broadband products affect daily life.
• Knowledge of sales pipelines and regional demographics.

Responsibilities

• Support the Sales Account Executive with MDU site staff and end-user customers to increase service penetration.
• Schedule property visits, develop customized sales and retention plans, and host promotional events to drive upgrade revenue.
• Act as primary contact to resolve or Escapes customer issues promptly and generate performance reports.
• Adapt marketing materials to maximize client satisfaction and retention.

Skills

Customer account management

High-profile client service

Retention planning

Communication skills

Technology awareness

Broadband knowledge

Education

Associate degree in sales or related

Job description

Arvig Enterprises, Inc. is seeking a Client Services Representative to support the Sales Account Executive with MDU site staff and end-user customers in Minnesota.

The role focuses on increasing service penetration, scheduling property visits, developing retention plans, and hosting promotional events to drive upgrade revenue. You'll be the primary contact to resolve customer issues, generate reports, and tailor marketing materials to boost client satisfaction and retention while working in a