Remote Customer Service Pro: Solve & Connect via Phone

Arvig; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) with ESOP

Paid time off

Educational reimbursement

Free internet at primary residence

Employee service discounts

Job summary

Arvig is seeking a Customer Service Professional to become the first point of contact for customers, handling inquiries with efficiency and care. The role supports Arvig’s broadband and telecommunications solutions across Minnesota and beyond, delivering friendly, knowledgeable service.

You’ll resolve issues, educate customers on self-service options, and ensure a positive interaction every time, while maintaining high standards of safety and teamwork.

Qualifications

• High school diploma or GED required.
• Associate's degree considered a plus.

Responsibilities

• Serve as the first point of contact for customers via phone, chat, email, and in-store interactions.
• Learn and explain Arvig products and services to customers.
• Navigate billing systems and process transactions accurately.
• Build strong customer relationships and ensure customer satisfaction.

Skills

Clear communication

Problem solving

Attention to detail

Customer care

Education

High school diploma or GED

Associate's degree

Job description

Arvig is seeking a Customer Service Professional to become the first point of contact for customers, handling inquiries with efficiency and care. The role supports Arvig’s broadband and telecommunications solutions across Minnesota and beyond, delivering friendly, knowledgeable service.

You’ll resolve issues, educate customers on self-service options, and ensure a positive interaction every time, while maintaining high standards of safety and teamwork.