MultiWav Client Services Representative

Arvig Enterprises, Inc.; Roseville (MN); Hybrid; USD 51,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) and ESOP

Paid time off

Educational reimbursement

Clear career pathways

Employee discounts

Free internet at primary residence

Job summary

Arvig Enterprises, Inc. is seeking a Client Services Representative to support the Sales Account Executive with MDU site staff and end-user customers in Minnesota.

The role focuses on increasing service penetration, scheduling property visits, developing retention plans, and hosting promotional events to drive upgrade revenue. You'll be the primary contact to resolve customer issues, generate reports, and tailor marketing materials to boost client satisfaction and retention while working in a

Qualifications

• 2+ years of Customer account management experience in telecom preferred.
• Experience as primary contact for high-profile customers.
• Experience developing and executing customer retention plans.
• Valid Class D Driver's License; driver rating above 'unacceptable'.
• Excellent communication, organizational and customer service skills.
• Understanding of technology and how broadband products affect daily life.
• Knowledge of sales pipelines and regional demographics.

Responsibilities

• Support the Sales Account Executive with MDU site staff and end-user customers to increase service penetration.
• Schedule property visits, develop customized sales and retention plans, and host promotional events to drive upgrade revenue.
• Act as primary contact to resolve or Escapes customer issues promptly and generate performance reports.
• Adapt marketing materials to maximize client satisfaction and retention.

Skills

Customer account management

High-profile client service

Retention planning

Communication skills

Technology awareness

Broadband knowledge

Education

Associate degree in sales or related

Job description

$ 51K-to $56K base annually plus commissions

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage - a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As a Client Services Representative, you will support the Sales Account Executive by working directly with MDU site staff and end-user customers to increase service penetration rates within our portfolio. In this role, you will schedule regular property visits, develop customized sales and retention plans, and host promotional events to drive upgrade revenue and engage property staff. You will also act as a primary point of contact to resolve or escape customer issues promptly, generate performance reports, and adapt marketing materials to maximize client satisfaction and retention.

What You'll Bring

• Minimum 2 years of Customer account management experience or related experience, preferably in the telecommunications sector
• Experience acting as a primary contact for high profile customers ensuring an excellent experience
• Experience with developing and executing a customer retention plan
• Valid Class D Driver's License; must meet a driver rating above "unacceptable"
• Exceptional communication, organizational, and customer service skills, with a calm, self-motivated, and sales-driven mindset
• Understanding of technology and how it relates to people's lives
• Strong foundational knowledge of broadband products, sales pipelines, regional demographics, and how technology impacts daily life

Bonus points if you have:

• Associate degree in sales, business or related

Your Schedule

Hours for this position are Monday through Friday, 8:00 am to 4:30 pm; occasional evenings and weekends.

Your Location

This position is hybrid. Candidate must reside within 40 miles of Roseville, MN.

Experience the Benefits of a Career with Arvig

At Arvig, we offer more than just a job - we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.

• Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions
• Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success
• Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters

At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

Drug screen

As a family - and employee - owned business, we rely on the uniquebackgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees regardless ofrace, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, or membership or activity in a local human rights commission. Arvig Enterprises, Inc. is proud to be an equal employment opportunity employer providing a drug‑free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.