Client Services Representative

National Veterinary Associates, Inc.; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Employee discount

Job summary

East End Veterinary Medical Centre in Shadyside is expanding our reception team in a busy multi-doctor practice. We seek a full-time, high-energy individual who excels at multitasking, staying organized, and delivering excellent client service.

The role includes scheduling appointments, checking in/out patients, taking payments over the phone, maintaining medical records, and coordinating with veterinarians and staff.

Qualifications

• Excellent customer service skills.
• Ability to multitask in a busy, multi-doctor setting.
• Strong organizational skills and attention to detail.

Responsibilities

• Schedule various types of appointments.
• Check in and check out patients and process payments.
• Communicate with veterinarians and staff.
• Maintain accurate medical records and client information.
• Take prescription information and update charts.
• Monitor email and faxes and coordinate orders.

Skills

Customer service

Scheduling

Communication

Multitasking

Record-keeping

Job description

Hospital Name: East End Veterinary Medical Centre

Job Type: Support Staff

Description & Requirements

East End Veterinary Medical Centre located in Shadyside is looking to expand our reception staff. Our multi-doctor, busy practice is looking for a full-time high energy individual who is great at multi-tasking and staying organized. Much of the job requires communicating with clients so excellent customer service skills are a must. The following is a list of tasks involved with this position:

• Scheduling various types of appointments.
• Communicating with Veterinarians and staff.
• Checking in and patients.
• Checking out patients and taking payments over the phone.
• Providing basic pet information to clients.
• Taking down prescription information.
• Keeping accurate medical records.
• Confirming appointments.
• Calling clients for updates.
• Communicating pet questions to veterinarians.
• Creating new client and patient medical charts.
• Monitoring email and faxes
• Approving online medical orders.

While previous experience is preferred it is not a requirement. We are willing to train the right individual.

This Full-time position has medical, dental, vision, and 401K benefits after probation period.

Other benefits include an employee discount on services after the introductory period is completed