Client Service Representative

Marsveterinary; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick days

401(k) plan

Employee pet discounts

Job summary

Marsveterinary in Cincinnati is seeking a customer service representative to assist clients and their pets. Responsibilities include greeting visitors, scheduling appointments, and managing medical records.

The ideal candidate possesses strong communication skills and a passion for animal care. A high school diploma and prior customer service experience are required. The role offers competitive pay, comprehensive benefits, and the opportunity to work in a supportive environment.

Qualifications

• At least one year of proven past experience helping customers.
• Excellent listening and communication skills.
• Willingness to work non-traditional hours, including nights, weekends and holidays.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Manage medical records, charts, reports, and correspondence.

Skills

Customer service experience

Communication skills

Compassion for pets

Proficiency in Microsoft Office

Education

High School Diploma/GED or equivalent

Job description

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem‑solving
• Proficiency in Microsoft Office
• Willingness to work non‑traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

SCHEDULING

Available to work Monday through Friday 7:15am to 7pm & Saturday 7:30am to 2pm. Saturday shifts are rotated and required. Occasionally, changes in our hours of operation may result in earlier closing times Monday through Friday.

BENEFITS

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com