Customer Service Representative

Marsveterinary; Sahuarita (AZ); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Employee pet discounts

401(k)

Job summary

VCA Valley Animal Hospital of Sahuarita is seeking an experienced Client Service Representative to join our team. The role involves greeting clients and pets, scheduling appointments, handling payments, and explaining services.

A background in veterinary or animal care is preferred, but we are willing to train the right candidate who demonstrates strong customer service, a positive attitude, and a genuine passion for helping pets and their owners.

Qualifications

• Previous veterinary or animal experience is highly preferred.
• Willing to train the right candidate who demonstrates strong customer service skills.
• Positive attitude and genuine passion for helping pets and their owners.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general pet care and husbandry.

Skills

Customer service

Communication

Positive attitude

Willingness to learn

Job description

Client Service Representative

VCA Valley Animal Hospital of Sahuarita is seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. We are seeking someone with a passion for providing exceptional client service, a willingness to learn, and the ability to create a positive experience for both our clients and their pets. Previous veterinary or animal experience is highly preferred, however, we are willing to train the right candidate who demonstrates strong customer service skills, a positive attitude, and a genuine passion for helping pets and their owners.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com