Veterinary Receptionist (Part-time)

Companion Pet; Monterey (CA); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

PTO and mental health assistance

Employee discounts on services

Scrub allowance

Referral program

Job summary

Companion Pet in Monterey, CA is seeking a part-time Client Care Representative at our veterinary practice. You will welcome clients and their pets, guide them through appointments, and ensure smooth front-desk operations with compassionate service.

The role emphasizes managing phones, documenting information accurately, scheduling and confirming appointments, and maintaining an organized reception area to support the veterinary team. Training and growth opportunities are available.

Qualifications

• High School Diploma/GED required.
• Minimum 1 year in a customer service role.
• Experience in the veterinary field and familiarity with terminology and protocols is required.
• Manage cash handling and financial transactions.

Responsibilities

• Greet clients and their pets warmly, creating a welcoming first impression.
• Manage multi-line phone systems, gather information, and document details accurately.
• Schedule, confirm, and manage appointments; handle check-ins and check-outs with proper documentation.
• Coordinate with departments to alert when patients arrive and keep patient files updated.
• Maintain a clean, organized reception area and uphold hospital standards.

Skills

Customer service

Phone etiquette

Multitasking

Communication skills

Cash handling

Education

High School Diploma/GED

Job description

About This Role

As a part-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You’ll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.

What Success Looks Like

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Availability to work on Fridays and Saturdays
• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• Minimum of 1 year in a customer service role
• Experience in the veterinary field, familiarity with terminology and protocols is required
• Manage cash handling and financial transactions

How We'll Support You

• Competitive Pay: $18.00 - $23.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities:Continuing education and professional development support
• Work-Life Balance:PTO and mental health assistance
• Perks:Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team:We’re a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.