Client Services Representative

Triangle Veterinary Referral Hospital of Holly Springs; Holly Springs (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Triangle Veterinary Referral Hospital of Holly Springs is seeking a Client Services Representative to support our specialty and ER team. The role handles front-desk duties, scheduling, client communications, and basic medical support when needed.

You will work a full-time schedule on a 5-day rotation, with a current shift of 12PM-10PM and additional part-time weekday/weekend hours available. Growth opportunities exist in a fast-paced, patient-focused environment.

Qualifications

• High school diploma or GED required.
• At least 2 years of related experience.
• Strong communication and organizational skills.

Responsibilities

• Provide excellent customer service to clients in person and by phone.
• Assist with check-in/check-out, paperwork, and payments.
• Manage appointment schedule and client records in the hospital system.
• Direct emergency calls to medical team.
• Maintain reception area and assist with front desk duties.
• Answer questions and direct clients to appropriate team members.
• Monitor client flow from arrival to discharge.
• Perform light cross-training with basic medical skills as needed.
• Maintain professional and compassionate interactions with clients.
• Ensure accurate data entry and record-keeping.

Skills

Customer service

Phone handling

Data entry

Record keeping

Education

High school diploma or GED

Job description

Position:Client Services Representative

Location: Holly Springs, NC

Job Id:201

# of Openings:1

Client Services Representative - Specialty and ER Veterinary Hospital

Schedule: Full-Time on a 5-Day Rotation Schedule; Hiring for current shift (12PM-10PM) & Part-time Hours (weekday/weekends)

Our hospital is growing! We are seeking highly motivated, highly skilled individuals to join our Client Services team. We provide 24-hour emergency service and specialty referrals in surgery. We're looking for CSR's who want to utilize their skills to the fullest potential in a fast-paced, fun, and stimulating environment.

Job Summary

The Client Service Representative is responsible for providing effective customer service for all internal and external clients by using excellent, in-depth knowledge of company policies and protocols, as well as communicating effectively with team members. The CSR performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. The CSR will also be expected to do minimal cross-training with basic medical skills to assist our medical staff when needed.

The CSR is expected to maintain a positive attitude and engage in compassionate and attentive interactions with clients that promote the highest quality of customer service and client satisfaction.

Essential Job Functions

• Provides excellent customer service and is professional, ethical, and friendly at all times
• Receives the public and answers questions, in person and by telephone; responds to inquiries from clients, referring veterinarians and others and refers, when necessary, to the appropriate team member or service
• Processes client paperwork and authorizations at check-in, hospitalization, euthanasia and check-out
• Monitors client flow from check-in to discharge by maintaining an awareness of client locations, waiting times and status
• Uses hospital computer system to maintain appointment schedule, client and patient records, document communications facilitate the communication of required medical records
• Identifies and works compassionately with clients in various emotional states, working patiently with distressed, frustrated or disgruntled clients
• Checks clients out and process client payments
• Answers phones and manage a multi-line phone system
• Ensures appropriate communication of relevant information between clients and TVRH medical staff
• Handles incoming emergency phone calls and direct to the medical team as needed
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and waiting room clean and sanitary, taking out the trash and recycling, cleaning floors, bathrooms and exam rooms

Required Education and Experience

• Graduation from high school or GED equivalent
• 2 years of related experience

TVRH offers a comprehensive benefits package in addition to a hiring bonus, competitive salary, and relocation reimbursement allowance:

• Health, vision, and dental
• Short-term and long-term disability
• Critical Illness and Accident
• Legal and ID Shield
• Life Insurance

Internal benefits include PTO, uniform allowance, and veterinary services discount.