Client Services Representative

Triangle Veterinary Referral Hospital; Holly Springs (NC); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health, vision, and dental insurance

Short-term and long-term disability

Paid Parental Leave

Veterinary services discount

Job summary

A veterinary specialty hospital in Holly Springs is seeking a Client Services Representative to provide exceptional customer service. The candidate will handle client inquiries, manage paperwork, and maintain effective communication with the veterinary team. Successful applicants should have strong interpersonal skills and at least 2 years of related experience. This full-time position operates on a rotating schedule, including evening shifts. Benefits include health and dental coverage, PTO, and a uniform allowance.

Qualifications

• Must graduate from high school or have GED equivalent.
• 2 years of related experience preferred.

Responsibilities

• Provide excellent customer service and professional assistance.
• Process client paperwork and manage check-ins/check-outs.
• Maintain and coordinate client flow and medical communications.

Skills

Customer service

Communication

Data processing

Multi-line phone management

Compassionate interaction

Education

High school diploma or GED

Job description

Join to apply for the Client Services Representative role at Triangle Veterinary Referral Hospital

3 weeks ago – Be among the first 25 applicants

Salary

Triangle Veterinary Referral Hospital provided pay range: $18.00/hr - $18.00/hr

Job Details

Client Services Representative – Specialty and ER Veterinary Hospital

Schedule: Full-Time on a 5-Day Rotation Schedule ; Hiring for current shift (12PM-10PM) & Part-time Hours (weekday/weekends)

Our hospital is growing! We are seeking highly motivated, highly skilled individuals to join our Client Services team. We provide 24-hour emergency service and specialty referrals in surgery. We're looking for CSR's who want to utilize their skills to the fullest potential in a fast-paced, fun, and stimulating environment.

Job Summary

The Client Service Representative is responsible for providing effective customer service for all internal and external clients by using excellent, in-depth knowledge of company policies and protocols, as well as communicating effectively with team members. The CSR performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. The CSR will also be expected to do minimal cross‑training with basic medical skills to assist our medical staff when needed.

The CSR is expected to maintain a positive attitude and engage in compassionate and attentive interactions with clients that promote the highest quality of customer service and client satisfaction.

Essential Job Functions

• Provides excellent customer service and is professional, ethical, and friendly at all times
• Receives the public and answers questions, in person and by telephone; responds to inquiries from clients, referring veterinarians and others and refers, when necessary, to the appropriate team member or service
• Processes client paperwork and authorizations at check‑in, hospitalization, euthanasia and check‑out
• Monitors client flow from check‑in to discharge by maintaining an awareness of client locations, waiting times and status
• Uses hospital computer system to maintain appointment schedule, client and patient records, document communications and facilitate the communication of required medical records
• Identifies and works compassionately with clients in various emotional states, working patiently with distressed, frustrated or disgruntled clients
• Checks clients out and processes client payments
• Answers phones and manages a multi‑line phone system
• Ensures appropriate communication of relevant information between clients and TVRH medical staff
• Handles incoming emergency phone calls and directs to the medical team as needed
• Assists in cleaning the hospital including but not limited to: keeping reception desk area and waiting room clean and sanitary, taking out the trash and recycling, cleaning floors, bathrooms and exam rooms

Required Education and Experience

• Graduation from high school or GED equivalent
• 2 years of related experience

Benefits

• Health, vision, and dental
• Short-term and long-term disability
• Critical Illness and Accident
• Legal and ID Shield
• Life Insurance
• Paid Parental Leave
• Internal benefits include PTO, uniform allowance, and veterinary services discount

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Veterinary Services