Client Services Representative

Abqpetcarehospital; Purcellville (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

401(k) plan

Paid Vacation

Paid Holidays

Career Growth Opportunities

In‑house Training

Job summary

Abqpetcarehospital in Purcellville, Virginia is seeking a Client Service Representative (CSR) who will be the first point of contact for clients, taking calls and managing patient files. The role requires 3+ years of customer service experience and a high school diploma. Benefits include medical, dental, vision insurance, and 401(k) plan. Ideal candidates should excel in communication and be able to work flexible shifts including weekends and holidays. A love for pets is essential.

Qualifications

• 3+ years of customer service experience, preferably in a veterinary hospital.
• Excellent written and verbal communication skills in English.
• Ability to work all shifts, including weekends and holidays.

Responsibilities

• Answer telephones and greet clients in a professional manner.
• Prepare and maintain patient files and health certificates.
• Communicate estimates and treatment plans compassionately.

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Impromed

Job description

Company Description:

At Blue Ridge Veterinary Associates, we employ the finest veterinary professionals to deliver high-quality medical services while promoting a culture of compassion and authenticity. We cultivate attractive working environments and cultures for every hospital staff member, making sure they have the resources to give every pet accurate attention and keep clients well-informed.

Job Description

The Client Service Representative (CSR) is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The outstanding CSR has the ability to diffuse negative client situations and foster client bonding. You will rotate between the front desk and call center.

Schedule: Full-time. Various schedules are available: AM, Mid‑day and PM shifts, including some weekends.

• Customer‑centric and leadership abilities.
• Bond with clients and keep a positive demeanor in the reception area.
• Accurately maintain and prepare records, consent forms, and other documents. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
• Maintain an active veterinary appointment schedule, screen emergencies, and prioritize cases that need to be seen.
• Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi‑line system.
• Handle client/patient transfer requests.
• Strong attention to detail and organizational skills.
• Accurately and compassionately communicate estimates and treatment plans.
• Experience with Impromed is a plus.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience, preferably in a veterinary hospital.
• Possess a cheerful demeanor and contribute to a positive work environment.
• Quickly learn how to pronounce, understand, and spell commonly used veterinary terms.
• Demonstrate basic digital literacy, type 30 words per minute.
• Excellent communication skills, including written and verbal language skills in English.
• Able to work all shifts, including weekends, and holidays.
• Be at least 18 years or older.
• Work well independently and in a group.
• Be flexible in attitude and work habits.
• Physical effort: work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time.
• Must love pets and everything that comes with them.

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance
• 401(k) plan
• Paid Vacation
• Paid Holidays
• Career Growth Opportunities
• In‑house Training

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.