Client Services Representative

Star Valley Veterinary Clinic; Hillsboro Beach (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Star Valley Veterinary Clinic is seeking a Client Service Representative to act as a liaison for clients, provide information about services, and resolve issues with accuracy and empathy. The CSR handles scheduling, records, and invoicing while maintaining high service standards and a friendly, professional demeanor.

You will use practice management software, communicate clearly with clients and team members, and support veterinarians by ensuring smooth clinic operations, patient care, and

Qualifications

• Knowledge of veterinary terminology and procedures.
• Flexible schedule, including some weekend and holiday shifts.
• Strong verbal and written communication skills, good judgment, and ability to manage stressful situations.
• Ability to work independently on assigned tasks and take direction as needed.

Responsibilities

• Receive and place calls to clients for scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain client and pet records with proper documentation.
• Provide instructions, information, and invoices; schedule future appointments.
• Use hospital software to document medical records and communicate with clients and teammates.
• Manage hospital finances by handling client transactions and following cash handling procedures.
• Demonstrate excellent customer service and clear communication with clients, pets, and teammates.
• Educate clients on preventive care and hospital services.

Skills

Strong communication

Detail-oriented

Ability to handle stressful situations

Proficient computer skills

Knowledge of veterinary terminology

Tools

Veterinary practice management software

Job description

Job Type: Support Staff

Description & Requirements

Job Summary

A Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Duties and Responsibilities

• Receive and place calls to clients for the purpose of scheduling
• Prioritize multiple tasks in a calm, organized manner
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc
• Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments
• Utilize hospital computer systems to document medical records and communicate with clients and teammates
• Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
• Excellent customer service skills and an exceptional level of communication in a professional manner
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures
• Maintain a positive attitude in all interactions with clients, pets, and other teammates
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications:

• Utilizing standard office/business equipment
• Knowledge of veterinary medical terminology and procedures
• Flexible schedule, including some weekend and holiday shifts
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills:

• Proficient computer skills and ability to learn veterinary practice management software
• Detail-oriented
• Ability to handle stressful situations
• Must be organized and display strong communication skills