Client Service Representative

Hope Springs Veterinary; Chesapeake (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Hope Springs Veterinary in Chesapeake, Virginia, is seeking a client service representative/receptionist to provide stellar customer service and ensure memorable interactions with clients and patients. Responsibilities include clerical work, managing calls and messages, and supporting team members.

Successful candidates will demonstrate exceptional communication skills, professionalism, and a friendly attitude. Previous veterinary experience is ideal but not required, as training is available for those eager to learn.

Qualifications

• Strong communication skills for client interactions.
• Ability to handle multi-line phone systems and maintain records.
• Team player with a friendly demeanor.

Responsibilities

• Handle day-to-day clerical work.
• Manage phone calls and messages effectively.
• Support team members with various tasks.

Skills

Exceptional communication skills

Confidence under pressure

Computer skills

Team-oriented attitude

Professionalism and friendliness

Knowledge of pet services

Job description

Make a difference each day as a member of our team!

As a client service representative/receptionist, your duties will be to shine as a stellar customer service representative focused on positive and memorable client and patient interactions.

Responsibilities

• handle day to day clerical work
• answer a multi-line phone system along with text messages and email
• record keeping
• handle financial transactions
• support other members of the team

Skills required

• exceptional communication skills for in person and on the phone
• confidence and grace under pressure
• computer skills
• team-oriented and outgoing attitude
• professionalism and friendliness
• knowledge regarding pet related services, protocols and concerns

Remember that you are the first and last person the client will usually have contact with at any time.

The position does include some night and weekend hours. Previous veterinary experience is a bonus but not required. We are happy to train the right candidate with a desire to learn and excel.