Client Services Representative

NVA General Practice; Elizabethtown (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A veterinary clinic in Elizabethtown, Kentucky is looking for an experienced receptionist to join our team. The ideal candidate should excel in customer service, have excellent communication skills, and the ability to handle multiple tasks effectively. Responsibilities include managing phone systems, scheduling appointments, and providing exceptional service to clients. Prior experience in a veterinary setting is preferred but not mandatory. If you're self-motivated and ready to contribute, we want to hear from you.

Qualifications

• Minimum 1 year experience in customer services.
• Experience in a veterinary clinic preferred but not required.
• Ability to work in a team environment.

Responsibilities

• Manage multi-line phone system.
• Schedule and manage appointments.
• Provide excellent client communication.
• Manage cash, checks, and credit card payments.

Skills

Client service excellence

Multi-tasking

Communication skills

Attention to detail

Tools

Microsoft Office

Outlook

Job description

Helmwood Veterinary Clinic is a General Practice Facility, seeking an experienced receptionist to join our team. Previous experience in a veterinary clinic is preferred but not required.

The ideal new team member we are looking for is self-motivated, a quick thinker, able to multi-task efficiently, and has excellent communication skills and compassion. Is this you?

Key Responsibilities Include, But Are Not Limited To

• Multi-line phone system management
• Email, text and voice-mail management
• Service excellence to address needs of clients and clinic staff
• Appointment scheduling and management
• Excellent client communication
• Patient check in & check out
• Manage cash, check and credit card payments from clients
• Client education & services

Qualifications

• Experience providing superb professional and personable client services
• A minimum of 1 year working in customer services is requested
• Basic computer skills (Microsoft Office ad Outlook experience preferred)
• Attention to detail
• Ability to prioritize and manage multiple tasks confidently, calmly and professionally
• Interpersonal skills working in a team environment

If you’re interested in joining our team, please apply. We look forward to hearing from you.