Experienced Veterinary Receptionist

Alliance Animal Health; Villa Ridge (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave Program

Competitive Compensation

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Personal Pet Discounts

Holiday Pay

Uniform Allowance

Bonuses

Job summary

Homestead Veterinary Hospital is seeking an experienced veterinary receptionist to join a six-doctor practice. You will welcome clients, manage appointments, and support a busy team dedicated to animal care.

The role requires compassion, calmness, and excellent communication in a fast-paced environment. We value organization, reliability, and a genuine interest in advancing your knowledge of veterinary practice operations.

Qualifications

• Minimum of one year of veterinary experience.
• Strong verbal and written communication skills.
• Compassionate, calm, and team-oriented approach to client and patient care.
• Excellent organizational skills and ability to multitask in a busy environment.
• Computer proficiency and the ability to learn new systems and technology.
• Proactive, dependable attitude with a desire to develop knowledge and skills.

Responsibilities

• Welcome clients and patients with a friendly, professional attitude and maintain a clean, organized reception area.
• Answer calls and emails, respond to questions, and direct concerns to the veterinary team.
• Schedule appointments efficiently while supporting daily workflow.
• Check clients in and out, process payments, and ensure a smooth experience from start to finish.
• Provide compassionate emotional support to clients during difficult situations.
• Communicate clearly with clients and colleagues while balancing priorities.

Skills

Veterinary experience

Communication skills

Team player

Organization

Computer skills

Proactive attitude

Job description

Are you an experienced veterinary receptionist who enjoys helping people, staying organized, and being part of a team that cares deeply about animals? Homestead Veterinary Hospital is looking for a compassionate, team-oriented veterinary receptionist who brings strong communication skills, a calm approach, and a passion for outstanding client service.

Our six-doctor practice cares for a diverse caseload of approximately 70% equine, 25% small animal, and 5% small ruminant patients. From beloved backyard companions to high-level performance horses, we support a wide range of veterinary needs, including equine sports medicine. While much of our work is ambulatory, we also have a 10,000-square-foot, state-of-the-art hospital equipped with indoor stocks and four stalls, including dedicated mare/foal and isolation spaces.

As a veterinary receptionist, you’ll play an important role in creating a welcoming experience for clients and helping our veterinary team keep each day running smoothly. If you enjoy connecting with people, managing multiple priorities, and making a difference for pets, horses, and their owners, we’d love to hear from you!

• Welcome clients and patients with a friendly, professional attitude and help maintain a clean, organized, and inviting reception area.
• Answer incoming phone calls and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
• Schedule appointments efficiently while supporting daily workflow and the changing needs of a busy veterinary practice.
• Check clients in and out, process payments, and help ensure a smooth experience from the first call through the end of the visit.
• Provide compassionate, discreet emotional support to clients during difficult situations, recognizing that veterinary care can involve challenging and unexpected outcomes.
• Communicate clearly with clients and colleagues while balancing competing priorities and keeping important details organized.

Qualifications

What We’re Looking For

• At least one year of veterinary experience is required, preferably in a veterinary receptionist or similar client-facing role.
• A compassionate, calm, and team-oriented approach to client and patient care.
• Strong verbal and written communication skills, including the ability to handle sensitive conversations with empathy and professionalism.
• Excellent organizational skills and the ability to multitask in a busy environment.
• Computer proficiency and the ability to learn new systems and technology.
• A proactive, dependable attitude and a genuine interest in continuing to develop your knowledge and skills.

You should also be comfortable working in a veterinary hospital environment where you may encounter unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases.

Training and Career Development

Whether you want to become an expert in your veterinary receptionist role or grow toward your next career opportunity, we want to help you succeed. You’ll have access to a variety of virtual learning opportunities, hands‑on training, and interactive professional development to build your skills and expand your knowledge of veterinary practice operations.

At Homestead Veterinary Hospital, your ability to support clients, communicate with the team, and help create a positive experience matters. If you’re ready to bring your compassion, organization, and customer service skills to a veterinary team that cares for a diverse range of patients, we encourage you to apply!

Experience requirement: Minimum of one year of veterinary experience.

Additional Information

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

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