Client Services Representative

National Veterinary Associates; Elizabethtown (KY); On-site; Full time

Benefits offered by this job

Comprehensive benefits program

401(k) with employer match

Paid time off

Job summary

A leading veterinary organization is seeking an experienced receptionist to join their clinic team. The ideal candidate should be self-motivated and possess excellent communication skills. Responsibilities include managing communications, scheduling appointments, and handling client payments. Previous experience in customer service is a must, with preference given to those with veterinary clinic backgrounds. A comprehensive benefits program is offered, including medical and paid time off.

Qualifications

• Minimum of 1 year working in customer services.
• Experience in a veterinary clinic is preferred.
• Self-motivated and excellent communication skills.

Responsibilities

• Manage email, text, and voicemail communications.
• Provide service excellence to clients and staff.
• Schedule and manage appointments.
• Handle patient check-in and check-out.
• Manage client payments.

Skills

Superb professional and personable client services

Basic computer skills (Microsoft Office, Outlook)

Attention to detail

Interpersonal skills

Ability to prioritize and manage multiple tasks

Job description

Job Summary

Helmwood Veterinary Clinic is a General Practice Facility, seeking an experienced receptionist to join our team. Previous experience in a veterinary clinic is preferred but not required.

The ideal new team member is self-motivated, a quick thinker, able to multi-task efficiently, and has excellent communication skills and compassion.

Key Responsibilities

• Email, text and voicemail management
• Service excellence to address the needs of clients and clinic staff
• Appointment scheduling and management
• Patient check‑in and check‑out
• Manage cash, check and credit card payments from clients
• Client education & services

Qualifications

• Experience providing superb professional and personable client services
• Minimum of 1 year working in customer services
• Basic computer skills (Microsoft Office and Outlook experience preferred)
• Attention to detail
• Ability to prioritize and manage multiple tasks confidently, calmly and professionally
• Interpersonal skills working in a team environment

Benefits and Information

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we offer a comprehensive benefits program including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

EEO Statement

National Veterinary Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.