Client Services Representative

Star Valley Veterinary Clinic; Elizabethtown (KY); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Helmwood Veterinary Clinic is seeking an experienced receptionist to join our general practice team. The ideal candidate should be self-motivated, a quick thinker, and capable of handling multiple tasks with excellent communication and compassion.

Key duties include managing emails, texts, voicemail, scheduling appointments, checking patients in and out, handling payments, and educating clients about services. Prior veterinary clinic experience is preferred but not required.

Qualifications

• Experience providing superb professional and personable client services.
• A minimum of 1 year working in customer services is requested.
• Basic computer skills (Microsoft Office and Outlook experience preferred).
• Attention to detail.
• Ability to prioritize and manage multiple tasks confidently, calmly and professionally.
• Interpersonal skills working in a team environment.

Responsibilities

• Email, text and voice-mail management.
• Service excellence to address needs of clients and clinic staff.
• Appointment scheduling and management.
• Patient check in & check out.
• Manage cash, check and credit card payments from clients.
• Client education & services.

Skills

Customer service

Communication skills

Multi-tasking

Tools

Microsoft Office

Outlook

Job description

Hospital Name: Helmwood Veterinary Clinic

Job Type: Support Staff

Description & Requirements

Helmwood Veterinary Clinic is a General Practice Facility, seeking an experienced receptionist to join our team. Previous experience in a veterinary clinic is preferred but not required.

The ideal new team member we are looking for is self-motivated, a quick thinker, able to multi-task efficiently, and has excellent communication skills and compassion. Is this you?

Key responsibilities include, but are not limited to:

• Email, text and voice-mail management
• Service excellence to address needs of clients and clinic staff
• Appointment scheduling and management
• Patient check in & check out
• Manage cash, check and credit card payments from clients
• Client education & services

Qualifications:

• Experience providing superb professional and personable client services
• A minimum of 1 year working in customer services is requested
• Basic computer skills (Microsoft Office ad Outlook experience preferred)
• Attention to detail
• Ability to prioritize and manage multiple tasks confidently, calmly and professionally
• Interpersonal skills working in a team environment