Pet Clinic Client Services Concierge

Talentify; Elizabethtown (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Helmwood Veterinary Clinic is seeking an experienced receptionist to join our team as a front-desk professional. The ideal candidate will be self-motivated, quick-thinking, able to multi-task, and possess excellent communication and compassionate client care.

Responsibilities include managing a multi-line phone system, emails and texts, scheduling appointments, checking in/out patients, handling payments, and educating clients about services.

Qualifications

• Minimum 1 year in customer service experience.
• Experience providing superb professional and personable client services.
• Basic computer skills; MS Office and Outlook experience preferred.
• Ability to prioritize and manage multiple tasks calmly and professionally.
• Strong interpersonal skills and teamwork.

Responsibilities

• Manage a multi-line phone system.
• Handle email, text and voicemail communications.
• Deliver service excellence to clients and clinic staff.
• Schedule and manage appointments.
• Communicate effectively with clients.
• Assist with patient check-in and check-out.
• Process payments (cash, check, credit card).
• Educate clients about services.

Skills

Customer service

Multitasking

Communication

Teamwork

Attention to detail

Tools

Microsoft Office

Outlook

Job description

Helmwood Veterinary Clinic is seeking an experienced receptionist to join our team as a front-desk professional. The ideal candidate will be self-motivated, quick-thinking, able to multi-task, and possess excellent communication and compassionate client care.

Responsibilities include managing a multi-line phone system, emails and texts, scheduling appointments, checking in/out patients, handling payments, and educating clients about services.