Client Services Representative

Recovery Monitoring Solutions; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Recovery Monitoring Solutions in Denver, CO seeks a team member to administer drug testing and install/manage electronic monitoring equipment. You will handle client installations, service visits, and data management while providing reliable customer support.

Role may include both drug testing and electronic monitoring duties, with rotating assignments. Requires at least 6 months of customer service experience and a clean background, with some travel possible.

Qualifications

• 6 months of customer service experience
• Clean Background
• Some travel may be required

Responsibilities

• Meet with clients to install or service monitoring technologies and provide customer service.
• Schedule installation and maintenance appointments.
• Manage daily alerts and equipment communications.
• Create client accounts and track participants, including payments.
• Deliver reports to supervising agencies.
• Administer urine analyses per protocol (on job training).
• Coordinate billing and maintenance communications.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Education

High School

Tools

Microsoft Office 365

Job description

Job DetailsJob Location: Denver - Denver, CO 80204Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $19.29 - $19.29 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServiceIndividual is responsible for administering drug testing and responsible for installing and managing electronic device installation/maintenance/and data management to include alcohol monitoring and location monitoring. This candidate will be assigned a primary duty of either drug testing or electronic monitoring installation but will need to accept assignments to the other duties as needed (daily, weekly, or ad hoc) or as assigned on a rotating basis as directed my Management.

ESSENTIAL FUNCTIONS:

• o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
• o Schedules installation appointments for all new referrals and maintenance appointments.
• o Manages daily communication and equipment alerts and maintenance items.
• o Creates individual customer accounts and tracks participants as well as taking payments for services provided.
• o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.
• o Administers Urine Analyses samples per protocol and chain of custody procedures (on job training)
• o Manages daily communication with billing and maintenance items.

Qualificationso 6 months of customer service experience

• o Clean Background
• o Some travel may be required

KNOWLEDGE, SKILLS, ABILITIES

• o Must exhibit ability to work under pressure and maintain composure and pleasant manner
• o Excellent interpersonal and organizational skills required.
• o Prioritize tasks appropriately and complete in timely manner.
• o Ability to multitask and work in a fast-paced environment with multiple interruptions.
• o Proficient in Microsoft Office O365.
• o Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position