Client Services Representative

Recovery Monitoring Solutions LLC; Englewood (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

Recovery Monitoring Solutions LLC in Englewood, CO is seeking an individual to administer drug testing and electronic monitoring installation and maintenance. The role requires flexibility to handle both duties as assigned by management.

The candidate will install, remove, or service monitoring technologies, schedule appointments, manage alerts, and generate client reports for agencies served. A background check and valid customer service experience are required.

Qualifications

• 6 months of customer service experience.
• Excellent interpersonal and organizational skills.
• Prioritize tasks and manage multiple interruptions.

Responsibilities

• Install, remove, or maintain monitoring technologies for clients and agencies.
• Schedule installation and maintenance appointments.
• Manage daily equipment alerts and communications with billing.
• Create customer accounts and track participants; take payments for services.
• Deliver participant reports to supervising agencies; ensure compliance.
• Administer urine analyses per protocol and chain of custody.
• Travel may be required and cross-train on duties.”

Skills

Customer service

Interpersonal skills

Organizational skills

Microsoft Office 365

Multitasking

Tools

Microsoft Office O365

Job description

Individual is responsible for administering drug testing and responsible for installing and managing electronic device installation/maintenance/and data management to include alcohol monitoring and location monitoring. This candidate will be assigned a primary duty of either drug testing or electronic monitoring installation but will need to accept assignments to the other duties as needed (daily, weekly, or ad hoc) or as assigned on a rotating basis as directed my Management.ESSENTIAL FUNCTIONS:o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.o Schedules installation appointments for all new referrals and maintenance appointments.o Manages daily communication and equipment alerts and maintenance items.o Creates individual customer accounts and tracks participants as well as taking payments for services provided.o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.o Administers Urine Analyses samples per protocol and chain of custody procedures (on job training)o Manages daily communication with billing and maintenance items.o 6 months of customer service experienceo Clean Backgroundo Some travel may be requiredKNOWLEDGE, SKILLS, ABILITIESo Must exhibit ability to work under pressure and maintain composure and pleasant mannero Excellent interpersonal and organizational skills required.o Prioritize tasks appropriately and complete in timely manner.o Ability to multitask and work in a fast-paced environment with multiple interruptions.o Proficient in Microsoft Office O365.o Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position